Manager, Delivery

Job Description

About Conduent

Conduent delivers mission-critical services and solutions on behalf of businesses and governments creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.


Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 10 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at

Job Description

• Leads day-to-day functions and activities across department, including people management and operational subjects.

• Assists in the overall business unit performance driving SLAs, adherence to business unit metrics and so on.

• Drives innovation and efficiencies of business opportunities, applying processes improvements and/or new systems.

• Assists in the management of the employee teams through coaching and developing, addressing people matters, identifying development needs.

• Acts as the day-to-day operations client contact in order to resolve systems issues and to provide feedbacks to clients on quality and workload issues.

• Generates reports on performance measurement and KPIs in order to facilitate business decisions.

• Responsible for compliance with organizational policies and local regulations.

• Responsible for keeping the business continuity plan (BCP) updated and executes it as needed.


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.