Operations Supervisor

Job Description

About Conduent

Conduent delivers mission-critical services and solutions on behalf of businesses and governments creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

 

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 10 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com.


Job Description

Supervisor Job Description

 

Job Specifications 

  • Supervise a team of eight employees.
  • Contributes to business growth and efficiencies.
  • Responsible for setting goals and developing an effective strategy for the employees to reach their goals.
  • Conducts performance reviews and improvements.
  • Manages complex tasks that are escalated.
  • Acts as Subject Matter Expert (SME) for the Kentucky Child Support State Disbursement Unit.
  • Monitor staffing levels to ensure daily SLA’s are met.
  • Ensures the quality expectations of the department are met.
  • Ensures appropriate staffing; interviews candidates.
  • Collaborates with Managers on key performance measures as set by the client.
  • Facilitates work allocation.
  • Tracks / monitors daily and monthly reporting.
  • Participates in progress improvement without impacting quality of work.
  • Communicates with teams and Managers to provide status of work.
  • Participates in meetings with internal teams and external clients. 

 

Qualifications 

  • The individual must possess good client facing experience, excellent oral and written communication skills.
  • Education: Bachelor’s Degree, or equivalent work experience
  • At least one year of supervisory experience.
  • Experience with working in a production environment that has Service Level Agreements.
  • Child support experience is a plus.

 

Work Schedule 

  • Monday through Friday
  • Start time: 7:00 a.m. (Hours and days may vary depending on workload)

Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.