MIDAS System Manager

Job Description

About Conduent

Conduent delivers mission-critical services and solutions on behalf of businesses and governments creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

 

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 10 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com.


Job Description

Improve the value of the Midas Solution Suite for our client sites by providing assistance and guidance in the daily functional use of our products. 

Identify and resolve site specific issues hindering effective use of the software

Provide on-site/remote support to clients with regard to functional system use and reporting. 

Assist clients in gaining resolution to issues related to system functionality and usage

  • Conduct trouble-shooting activities and provide client instruction as needed and requested.
  • Provide assistance to clients with reporting and System Management challenges.
  • Provide interim System Management support
  • Create and host routine educational WebEx’s for clients.

 

Qualifications and Education Requirements

  • Strong working knowledge of Midas Solutions with an emphasis on System Management.
  • Skilled, literate, and adaptable to personal computers and software in a networked environment. 
  • Ability to communicate effectively, both verbally and in writing, with customers, co-workers and business contacts in a courteous and professional manner.
  • Ability to establish effective, professional working relationships with clients and co-workers.

Organizational and time management skills.

 

WHAT u Need to WIN

Bachelor’s degree in a relevant area of study is preferred

Midas Certified System Manager Certification is required or attained within 1 year of hire

Minimum of 2 years hands-on exp with Midas Care Management, Seeker, Statit, or DataVision

Proficiency in System Management and reporting. (relevant examples of work)

Strong professional communication skills


Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.