Communication Analyst

Job Description

About Conduent

Conduent delivers mission-critical services and solutions on behalf of businesses and governments creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

 

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 10 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com.


Job Description

• Coordinates, executes and reviews communications deliverables following the defined work flow guidelines for client specific communications deliverables.

• Reviews test output for accuracy, works through defects with technology partners.

• Provides extensive deliverables support during Annual Enrollment including managing multiple rounds of edits/review submission.

• Maintains inventory and coordinate (re)ordering requests with various internal and external print vendors.

 

 

RESPONSIBILITIES INCLUDE:

Drafting and maintaining employee benefits related letters, statements, and emails for various clients based on plan rules and communications style requirements.

Proofing content as it is developed and migrated to production.

Managing the content development for a large volume annual enrollment project each calendar year, in addition to the day to day workload.

Supporting physical document coordination with print vendor – monitoring amounts on hand and reordering as needed.

 

REQUIREMENTS:

Must be detail oriented, flexible, and have the ability to multitask.

Must be able to lead meetings.

College degree required.

Excellent communication skills required.

Must have 5 years of previous experience in a similar field, or content development, or call center management.

 

PREFERENCES:

Healthcare experience.

Experience working in Learning and Development.

 

 

 


Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.