Quality Assurance Specialist

Job Description

About Conduent

Conduent delivers mission-critical services and solutions on behalf of businesses and governments creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.


Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 10 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com.

Job Description


The Quality Assurance Specialist is responsible for completing monitoring all account processed to ensure that the products being delivered meet the standards outlined within the policy and procedures.  This position also serves as the training and development coaches.  It also may require other duties as assigned by the department manager.  


Major Position Responsibilities:

  • Reviews current processes and identifies trends.
  • Analyzes work produced for errors.
  • Reviews for performance standards (SLAs) required under contract.
  • Compares various sampling techniques and identifies correct samples for auditing.
  • Evaluates workflow tools and run reports.
  • Coaches on business process knowledge.
  • Reconciles transaction processing for data accuracy. 
  • Additional duties may be assigned.


  • HS Diploma or GED required
  • Strong knowledge and skill with Microsoft Office programs
  • Knowledge related to medical and health care practices.
  • Claims experience


Selected Individuals will possess the following:

  • Strong communication skills both written and oral.
  • Be able to maintain confidentiality and security.
  • Strong analytical, comprehension, and problem solving skills.
  • Be able to work under pressure and with little supervision.
  • Must be able to work overtime when required.
  • Ability to follow oral and written instructions and directions.
  • Personal computer experience using Windows and Microsoft programs
  • Strong customer service skills.
  • Must be detailed oriented.
  • Must have good organizational skills and decision-making ability.
  • Must be able to work independently and as a team member.
  • Excellent attendance required.

 Preferred Qualifications:

  • Knowledge related to medical and health care practices.

 Sensitivity of Position:

Works with protected health information (PHI).


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.