Customer Experience Associate I

Location: Remote, US
Categories: Call Center
Req ID: 2022-72735

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Job Description

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description

Join the Conduent Call Center Representative Team

Work From Home

Payrate: $15.50/hr.

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

We offer Excellent Training, Career Opportunities, a Great Culture, and Great Benefits!

From the start, with your minimum 6 months call center experience our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

About the Role

As a Customer Service Representative (Conversion), you will be supporting our client’s customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service.

As a Customer Service Representative, you will be responsible for:

  • Providing customers with appropriate customized solutions to meet their needs
  • Performing routine call center activities concerning business products and services
  • Using the tools provided to guide you through customer conversations
  • Providing customers with important information while communicating in a warm empathetic manner
  • Gathering information to keep customer profiles and accounts up to date

Requirements

  • Must be at least 18 years of age
  • 6 months call center experience
  • Must have and maintain reliable internet
  • Have a High School Diploma or an equivalent level of education
  • Be able to successfully pass a criminal background check
  • Have open availability between 9am-9pm EST
  • 100% attendance during training
  • Must have reliable internet service not on wifi. Must connect provided equipment to modem via ethernet cable.
  • Live in one of the following states: AL, AR, AZ, CO, CT, DE, FL, GA, ID, IN, KS, KY, LA, ME, MI, MS, MO, NE, NV, NJ, NM, NC, OH, OK, PA, RI, SC, TN, TX, UT, VT, VA, WV, WI, WY

We are currently NOT hiring in the following geographies:

  • States: AK, CA, HI, MA, MT, WA, IL, IA, MN, NH, NY, ND, SD
  • Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR – Portland, MD – Montgomery County, Seattle, WA

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Working for you

  • $15.50 per hour pay rate (bi-weekly pay)
  • Paid Training (Training start times between 9am-12:30pm EST)
  • Full time schedule (40 hrs. a week & work either a Saturday or Sunday)
  • Career Growth Opportunities
  • Full Benefit Options
  • Great Virtual Work Environment

About Us

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Join Us

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.