Call center representative

Location(s): Hamilton, NJ, US
Categories: Call Center
Req ID: 2023-77212

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Job Description

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description

Call Center Representative/Bilingual  (NOT REMOTE)

$18.00/hr.

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?

      Monday – Friday, between the hours of 10:30 AM – 7:00 PM.

Join the Conduent Customer Service Team

Come join us and grow with a team of people who will challenge and inspire you to be the best!  

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

  • $18.00 per hour pay rate (bi-weekly pay)
  • No weekends
  • Paid Training
  • Full-time schedule (40 hrs. a week)
  • Career Growth Opportunities
  • Full Benefit Options – From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

About the Role

The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls.  While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information.

  • Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
  • Answers questions on various issues such as child support payments history and account histories.
  • Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
  • Gathers information, research/resolves inquiries, and appropriately documents customer calls.
  • Ability to read and interpret documents on file.
  • Understand and retain a large amount of information.
  • Associate should have the skills to answer and respond professionally to escalate calls, should they arise.  
  • Communicates appropriate options for resolution promptly
  • Review the customer needs and informs customers of services and resources available to them.

Requirements

  • High School diploma or GED
  • Background and drug screening required
  • Bilingual a Plus
  • A minimum of 1-year call center experience in telephone customer service or related experience
  • Display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard.
  • Excellent communication and listening skills
  • Computer literacy and ability to use multiple programs
  • Attention to detail and problem-solving
  • Typing Minimum of 25 WPM

Work in a way that works for you

At Conduent we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, we can offer the following flexible working patterns or the roles, Monday – Friday, between the hours of 8 AM-5 PM OR 10:30 AM – 7:00 PM.:

  1. Onsite: Work in our Hamilton, NJ office, conveniently located across from the Hamilton Transit Station

Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.