As a team member in our Customer Care business, you’ll focus on building trust with our clients. Depending on your role, you could be helping customers directly through voice and chat, training tomorrow’s leaders, or leading the way to ensure our centers run more smoothly. At Conduent, we give our employees the opportunity to further develop their interpersonal communication skills and push boundaries of collaborative thinking.
Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.
Department learning opportunities and company-wide digital knowledge share.
Conduent offers programs to help advance the careers of our employees.
Inbound Sales and Service RepresentativeFor a project in Almere (near Amsterdam) we are looking for multilingual colleagues: English and (near) native Norwegian, Swedish, Danish speakers. You will work for an international operating, client of Conduent: Royal Caribbean Cruise Lines.
As an Inbound Sales & Service Representative, you are responsible for handling incoming pre- and post-reservations inquiries for Royal Caribbean International by phone calls or emails plus a range or Back Office activities. As a Sales & Customer Service Representative, you will be working in different shifts and will be responsible for handling pre- and post-reservations inquiries. You are able to detect sales leads and make the final booking. Next to that you stimulate up-selling, cross-selling and customer loyalty. Most of the time you are the first point of contact for customers calling with our contact center. You provide service to our guests and/or Travel Partners and try to exceed their expectations during each call.
Do you have what it takes?For this job, we need multilingual people who are looking for a job for a minimum of 6 months.
You have a very good command of the Norwegian, Swedish or Danish language (multiple languages desired near native, written and spoken);
You are also fluent in English, Dutch is not required;
You are able to work between 28 and 40 hours a week;
You can relate to customers and you can use key sales techniques to realize sales results;
You have excellent commercial and communicative skills;
Providing a high level of customer service;
Computer skills: Microsoft Office Suite and typing 25 words a minute;
For this vacancy you need a work permit and/or VISA Status for a minimum of one year;
Preferably you have experience in working at a call center and/or in a travel related industry. Especially experience at a customer service/ sales department or back office environment of a travel agency, tour operator or airline would be a great advantage.
More information about this vacancyWe offer an informal and friendly work environment in Almere (a city very close to Amsterdam) and in addition we offer the following:
€ 13,- per hour (gross) + langauge addendum for additional Scandinavian languages
Travel: expenses will be reimbursed where leaving 10 km or more away from the office
Flexibility: 8 paid hour’s daily working shift plus 1 hour breaks from Monday till Friday. Note: during the months of January, February (and March) Saturdays will be also a working day)
To prepare you for the job we will offer an extensive paid training which will take place from Monday to Friday during office hours for 5 weeks. Due to training and coaching is fulltime availability during the first 7 weeks required.
How to apply?Please apply online and attach your cv and motivation in English. We’ll contact you as soon as possible.