Skip Navigation

Associate I, Service Delivery Operations - Amarillo, Texas


As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

Back to Job Navigation (Overview)

Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile

Back to Job Navigation (Success)


  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance

    Maintaining a work/life balance is the key to success.

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Compensation

    Competitive salaries.

  • Family Support

    Additional resources to support employees with families.

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

Back to Job Navigation (Rewards)



Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at

Job Summary:

The Medical Bill Processor – Associate I, is responsible for the audit of individual medical bills to ensure compliance with jurisdictional guidelines, state fee structures, as well as client specific guidelines.


These specifications are general guidelines based upon the minimum ordinarily considered essential to satisfactory performance in this position. Individual skills and abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent is required to have:

  • High school diploma/GED
  • Data entry skills
  • Ability to learn ICD-9, ICD-10 and CPT coding
  • Ability to use of Microsoft Windows-based software
  • 10-key capabilities
  • Ability to learn and apply basic medical terminology
  • Basic computer skills

Primary Responsibilities:

  • Process HCFA bills all state
  • Process UB bills all states
  • Demonstrated mastery of processing rules
  • Demonstrated understanding of bill review guidelines and procedures
  • Accountability for assigned customer(s) results, productivity and quality
  • Ensure authorization action is applied appropriately
  • Compare qualifications of service provider with service rendered
  • Identifies problems, communicates internally with other StrataWare Groups to ensure prompt resolution   of customer concerns; Escalates more complex problems to the next level.
  • Provides the highest level of customer service to customers, whether these are current or prospective clients of the Company, vendors, staff, business partners or visitors.
  • Manages confidential client, financial and employee information with discretion and good judgment in accordance with department and Company guidelines.
  • Demonstrates a dependable work ethic and performs all duties in accordance with established Company goals.

Minimum HCFA bill processing standards:

  • 75% of production expectation by (60) days from hire

  • 100% of production expectations by (90) days from hire

Minimum UB bill processing standards

  • 75% of production expectation by (60) days from hire

  • 100% of production expectations by (90) days from hire

Minimum processing rules mastery

  • Complete California certification, as required by Management

  • Competency of (1) fee schedule jurisdiction within (30) days from hire

  • Competency of fee schedule guidelines for all assigned states within (90) days from hire

  • Maintain a monthly average of 97% bill accuracy rate by (90) days from hire

  • Demonstrate understanding of bill review guidelines and procedures within (90) days of hire

  • Assist in processing bills within five (5) business days of their receipt by Bunch and be accountable for assigned customer(s) results, productivity and quality

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands
: prolonged sitting; use hands to finger or handle objects or controls; occasionally reach with hands and arms; occasionally lift and/or move up to 15 pounds; talk; hear; prolonged viewing of computer monitor.

Work environment
: indoor office environment; minimal noise level.

Why work with Conduent?

Full Time Employment

Medical, Dental, Vision, & 401k plans

Educational assistance

Paid Time Off

Fun working environment

Employment Type

  • Full Time – Permanent
  • No Weekends
  • Non-Exempt

[Based on experience]

$12/hr. - $17.50/hr.

Company discounts (Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more)

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form


The Conduent difference

We’re the world’s largest business process services company — and we’re modernizing the constituent experience.

Learn More


We improve moments in millions of lives in a variety of industry sectors.

Learn More


We celebrate new ideas and turn them into unique customer value.

Learn More

Sign up for Job Alerts

Join our Talent Network and get Conduent news and job alerts delivered to your inbox.

Interested InSearch for a category, location, or category/location pair, select a term from the suggestions, and click "Add."

  • Service Delivery Operations, Amarillo, Texas, United StatesRemove