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Debit Card Program Manager / EBT Program Manager - Multiple Locations

Overview

As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile

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Rewards

  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance

    Maintaining a work/life balance is the key to success.

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Compensation

    Competitive salaries.

  • Family Support

    Additional resources to support employees with families.

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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Responsibilities


About Conduent


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.


Job Description


Req ID: 2019-14554
Locations: Austin, Texas, United States; Chicago, Illinois, United States; Richmond, Virginia, United States; San Antonio, Texas, United States; Atlanta, Georgia, United States; Germantown, Maryland, United States
Job Type: Full-time regular
Travel: 25%

General Summary:

This position is responsible for overseeing the implementation and ongoing client relationship/solution management of Electronic Payment Systems (EPS) for state and local solutions including the implementation and ongoing management of Electronic Benefits Transfer (EBT) for Supplemental Nutritional Assistance Program (SNAP) or Women, Infant & Children (WIC) and related financial programs.   

Essential Job Functions:

  • Provides leadership implementing and managing new and existing EPS state or contracts with varying degrees of complexity. Oversees the project/relationship from initiation through delivery, interfacing with customer stakeholders and EPS business and technical resources.
  • Strategically focused and responsible for client satisfaction, maintaining communication and overall management of the client relationship.
  • Identifies and executes opportunities to grow the client relationship/business while focusing on delivery of current contract products
  • Ensures program operates within budget and in accordance with contract requirements.
  • Identifies areas  of continuous improvement and opportunity for cost savings and performance efficiencies
  • Primary customer interface for all aspects of the project and ongoing contact relationship.
  • Prepares and manages project implementation plans/schedules, project budget, and profit and loss.
  • Conducts onsite visits throughout the implementation to assess project status, assist in solution build, and to provide education and support.
  • Works with customers to troubleshoot system functionality issues.
  • Builds key performance indicators and reports for customers.
  • Analyzes data received from customer/system to troubleshoot system problems/operation.
  • Other related duties as assigned.

Education, Skills and Qualifications

  • Bachelor degree or 5+ years of equivalent work experience, preferably in computer or payments related field.  Minimum of 5 years experience in implementing and managing large scale complex implementations as project or program manager.
  • Experience in Electronic Payment Card (EPC), Electronic Benefits Transfer (EBT), SNAP Programs, Electronic Child Care (ECC) OR Electronic Women, Infant, and Children (EWIC) preferred.
  • Experience with Prepaid Card (MasterCard/Visa) solutions for State & Local Government.
  • Strong organizational skills including the ability to plan, direct, organize, prioritize, and control business operations.
  • Project Management Certification (PMP)
  • Knowledge of Microsoft Word, Excel, PowerPoint, and Project software
  • 3 - 5 years of managing complex client relationship experience with a preferred emphasis on citizen customer care environments. 
  • 5+ years of high level government work experience and/or business development experience a plus
  • Knowledge of Microsoft Word, Excel, PowerPoint, and Project software
  • Experience with budget and/or P&L management responsibilities.
  • Excellent coaching, counseling and facilitation skills
  • Ability to work independently with only general management direction
  • Demonstrated strong organizational, multi-tasking, and interpersonal communication skills along with proven negotiation and client relationships skills.

Special Requirements

Up to 25% travel requirement associated with this position.

Postion can be located anywhere, USA (close to a Conduent location)


Closing


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:click here to access or download the form.

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