Skip Navigation
Search

Overview

As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

Back to Job Navigation (Overview)

Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile

Back to Job Navigation (Success)

Rewards

  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance

    Maintaining a work/life balance is the key to success.

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Compensation

    Competitive salaries.

  • Family Support

    Additional resources to support employees with families.

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

Back to Job Navigation (Rewards)

Responsibilities

Description
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.


Job Summary:
The “IT Manager” supports the delivery of services to end-clients. The IT Manager is responsible for managing support activities for assigned program/s. Activities may include supporting the resolution of Incidents in production, oversee the coordinating activities between the different service groups (3-5 local Conduent Technical Service groups and ITS resources) in support of development and production tasks.
This position is located at our 9601 Amberglen Blvd., Austin, TX office and will report directly to the Director of Service Delivery and Operations, ITS, Client Applications - Transportation TTDU .
Job responsibilities include, but not limited to:
  • Local Site Support:
    • Manage local IT and facility support for multiple large call centers, remote walk-in-centers, transponder distribution facility, finance, quality assurance, image review, violations and correspondence departments.
    • Support desktops of call center and operations folks across multiple sites
    • Directly manage production control, reports, testing, and LAN support teams.
  • Tolling operations:
    • Provide information, respond to inquiries, and make recommendations regarding infrastructure for tolling systems, front and back end processing.
    • Provide support through investigation and resolution of infrastructure related issues impacting processing, or handling of customer data; management of client and staff access and use of CRM (Vector) and related systems (e.g. Crystal Reports and Tableau); work directly with agencies on system integration between agencies and the program.
    • Provide change control management by collecting, prioritizing, and presenting infrastructure changes to clients and operations for review, approval, and scheduling; communicate plans for implementation, deployment, and impact.
    • Monitor transaction processing by establishing monitoring tools as necessary and utilization of queries and reporting tools to resolve issues with other Inter-Agency Group members, lane vendors, and other outside agents.
  • Data Center Operations:
    • Ensure data center performance meets program requirements
    • Work with data center operations teams (including Vendors) to ensure system availability; plan and coordinate system maintenance and upgrades.
  • Systems Development:
    • Work with development and finance teams to ensure procurement of hardware, software, and appropriate licenses required to support ongoing business activities.
    • Ensure that the program is compliant with internal and external technology and security standards, PCI, and SOC1 as well. Maintain policies and procedures for systems access and utilization and ensure compliance to meet program standards.
    • Work with Vendors and internal resources to develop quotes, manage upgrades, and systems support.
    • Should have knowledge of, or experience with, Software Development Life-Cycles, Systems Design, Project Management, Desktop Support, Production Control, Networking, Telecommunications, and related tools. Ability to communicate well both oral and written is required.
  • All other duties as assigned.
Requirements:
  • Technical bachelor’s degree desired or equivalent experience
  • Minimum of 5 years working in a support role for production applications
  • Minimum of 2 years supervising support resources either as direct resources or through vended SLA agreements, either on and offshore
  • Experience working with and understanding servers and networks
  • Technical understanding of OS capabilities for Windows and/or Linux
  • Networking capabilities
  • Monitoring capabilities
  • Experience supporting and/or implementing PCI and SOX compliant ITIL based processes
  • Ability to manage multiple tasks and activities in a highly dynamic and fast pace environment
  • Must be currently eligible to work in the USA for any employer
  • Must consent to, and successfully clear all required pre-employment screenings
Preferences:
  • Experience working and leading resources on/offshore
  • Experience leading first/second level support resources
  • Experience supporting SDLC for large applications
  • Proficient in data analysis for trending analysis
  • Proficient in MS Office products
  • Experience working with vendors for contracting resources
  • Experience supporting and/or implementing PCI and SOX compliant ITIL based processes
Additional Information:
Work hours may vary based on support requirements for critical production Incidents


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

Apply

The Conduent difference

We’re the world’s largest business process services company — and we’re modernizing the constituent experience.

Learn More

Industries

We improve moments in millions of lives in a variety of industry sectors.

Learn More

Innovations

We celebrate new ideas and turn them into unique customer value.

Learn More

Sign up for Job Alerts

Join our Talent Network and get Conduent news and job alerts delivered to your inbox.

Interested InSearch for a category, location, or category/location pair, select a term from the suggestions, and click "Add."

  • Service Delivery Client Network Services, Austin, Texas, United StatesRemove