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Management Support Analyst - Austin, Texas

Overview

As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile

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Rewards

  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance

    Maintaining a work/life balance is the key to success.

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Compensation

    Competitive salaries.

  • Family Support

    Additional resources to support employees with families.

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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Responsibilities

Description


Summary


The Management Support Analyst will play a role in helping leadership of the Service Delivery and Operations Excellence division within Government Sector achieve the organization’s goals.
The Analyst’s focus will be to perform, analyze, and provide operational and administrative support to the team, with the capabilities to proactively identify operation process improvements, coordinate projects across multiple functional areas, and see initiatives through to completion.



Duties and Responsibilities


Support the Government Service Delivery team in their collaborative efforts with CTS/ITS to enhance the client experience and assist with digital interaction, standardize processes across the group, minimize risk, improve the client relationship, meet Transformation deliverables, and manage the Business Continuity program.



Provide general operational support to execute strategy by using the various components needed to initiate, run and conclude special project initiatives.



Assist in the preparation and control of records, statistics, and reports on deliverables and timelines in support of process improvements.



Develop and maintain documentation of process flows, organizational material, and standard operating procedures; distribute internal communications on these processes to ensure understanding and compliance.



Participate in the planning, development, implementation and support of operational activities.



Act as a liaison to staff by researching and helping to resolve issues related to functional processes across various corporate departments (i.e. Accounts Payable, Procurement, Human Resources, Travel and Expense).



Perform routine assignments and contribute administrative support to senior management to ensure optimal operational performance.



Other duties as assigned.



Knowledge, Skills and Abilities Required


Proficient in Microsoft Office applications; significant knowledge of database and SharePoint functionality.



Demonstrated ability to manage projects effectively (setting clear goals, identifying roadblocks, designing solutions, and tracking progress against deadlines).



Strong organizational skills including the ability to plan, direct, organize, prioritize, and control business operations.



Ability to work independently with only general management direction.



Able to multi-task and remain calm in a busy and stressful environment.



Excellent communication and interpersonal skills, with the ability to work well with all levels of management, staff, external partners and vendors.



Strong analytical ability, critical thinking and problem solving skills.



Personal integrity and demonstrated commitment to sound, ethical, moral and legal business standards and practices; maintain a high level of discretion and confidentiality.



Adaptable to changing requirements dictated by industry and the team environment.



Experience in payment processing industry environment a plus.



Education


  • Minimum 2-year degree required, or equivalent business work experience.







Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

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  • Customer Support Operations, Austin, Texas, United StatesRemove