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Customer Service Representative - Bakersfield, California

Overview

As a team member in our Customer Care business, you’ll focus on building trust with our clients. Depending on your role, you could be helping customers directly through voice and chat, training tomorrow’s leaders, or leading the way to ensure our centers run more smoothly. At Conduent, we give our employees the opportunity to further develop their interpersonal communication skills and push boundaries of collaborative thinking.

  • Full Time
  • Entry Level Customer Service
  • Benefits Included

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Communicator 9
  • Problem-Solver 9
  • Personable 8
  • Compassionate 7
  • Multi-Tasker 6
  • Creative 5
Traits are on a scale of 1 to 10

Addtional Traits

  • Trustworthy
  • Collaborative
  • Consistent
  • Efficient
  • Independent
  • Organized
  • Team Player

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Rewards

  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Varying Schedules

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Company Discounts

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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Responsibilities

Description
Job Description




As a Customer Service (Tech Representative)  

working in a call center environment, you will be working to support customers with their accounts and technical issues.




Your responsibilities will include, but are not limited to the following:

  • Ability to navigate through multiple computer applications with speed and accuracy.
  • Ability to work with customers to resolve inquiries.
  • Provide troubleshooting assistance to customers 
  • Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
  • Maintain a high level of world class customer service/professionalism to a wide range of customers. 
  • Recommend products that best suit the customer.
  • Full Time Employment
Qualifications


 Successful candidate for this position will have:

  • Six months experience in providing customer service either via phone or in person
  • Maintain a positive environment, working with co-workers and customers within a diverse culture.
  • Excellent telephone manner and listening skills.
  • The ability to relate to customers in a professional and courteous manner.
  • The ability to work in a team environment.
  • The ability to work under pressure.
  • The ability to sit for long periods of time.
  • Excellent attention to detail and multi-tasking ability.
  • Self-motivation to work under his/her own initiative.
  • Must pass state, federal and criminal background check
  • Must have High School diploma or general education degree (GED). 
  • Must be at least 18 years of age or older
  • Must type (40WPM)

Once you have completed your application,


Your Next Step: Assessment Test


Please make sure you have approximately 1-2 hours to spare prior to starting the assessment. Please do not skip the tutorial and instructions as they provide very important navigation information.



The testing CANNOT
be completed on a tablet or cell phone..




To start the test CLICK:
 on the following link and you will be automatically routed to our assessment: 
https://www.gotestnow.com/go/F2/UP2ConduentBakersfieldAMR/



Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:

click here to access or download the form.



DL-AC.Bakersfield.Recruiting@conduent.com


#CB
.DL-AC.Bakersfield.Recruiting@conduent.com





#CB

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  • Customer Care, Bakersfield, California, United StatesRemove