Skip Navigation

Long Term Care- Site Operations Asst Mgr

Job ID 17018008 Date posted 08/11/2017 Location Baton Rouge, Louisiana, United States

Do you enjoy helping others? Are you looking for a company with great benefits and monetary incentives? We want to hear from you!

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning � Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Principal Duties and Responsibilities:

  • Recruit, interview and supervisor Client Assessment Specialists
  • Communicate policy and procedures to Client Assessment Specialists
  • Conduct Louisiana Long Term Care and HCBS orientation and follow-up training to staff
  • Assign Long Term Personal Care Services cases to Client Assessment Specialists
  • Monitor daily, weekly, and monthly assessment and plans of care productivity reports
  • Monitor deliverables in compliance with time limits on LTC-AS services in the required format
  • Review of random completed assessments and plans of care submitted by staff
  • Review medical deteriorations forms for LOCET initial target criteria determination
  • Review SMS for MDS-HC on LT-PCS time limited approval
  • Ensure compliance with internal and DHH performance standards
  • Ensure compliance with all ACS/DHH
    program policies and procedures
  • Maintain management reporting and control mechanisms to track staff progress, compliance, and goal achievement
  • Utilize Telesys, Electronic Medicaid Eligibility (EMEVS) and LOCS databases
  • Coordinate activities with other departments, units and DHH

Educational, Training, and Experience Requirements:

  • Registered Nurse degree
  • Minimum of one year experience in healthcare or human services setting or working with elderly and disabled adult population
  • Master’s degree may be substituted for two years of experience
  • Knowledge of public healthcare preferred
  • Knowledge of Medicaid preferred

Specialized Knowledge and Skills Required:

  • Working knowledge of and experience in:


Bureau of Health Services Finance (BHSF)

Department of Health and Hospitals (DHH)

Office of Aging and Adult Services

Home and community-based waiver services

  • Excellent, proven skills in:


Plans of Care

Excellent written, verbal and interpersonal skills

Proficient in computer software applications, i.e., word processing, databases, spreadsheets and email applications

Excellent customer service skills

Excellent supervisory skills

Great Leadership skills

  • Strong, demonstrated ability to:

Maintain strict confidentiality

Work independently and autonomously

Remain flexible and composed under pressure

  • Ability and willingness to travel

  • Valid driver’s license

The Conduent difference

We’re the world’s largest business process services company — and we’re modernizing the constituent experience.

Learn More


We improve moments in millions of lives in a variety of industry sectors.

Learn More


We celebrate new ideas and turn them into unique customer value.

Learn More

Sign up for Job Alerts

Join our Talent Network and get Conduent news and job alerts delivered to your inbox.

Interested InSearch for a category, location, or category/location pair, select a term from the suggestions, and click "Add."

  • Service Delivery Site Coordination, Baton Rouge, Louisiana, United StatesRemove