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Professional II, Transition Management - Bengaluru, India

Overview

As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile

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Rewards

  • Healthcare

    Comprehensive coverage with flexible options, including FSA and HSA.

  • Balance

    Maintaining a work/life balance is the key to success.

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Compensation

    Competitive salaries.

  • Family Support

    Additional resources to support employees with families.

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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Responsibilities

Requisition ID: 17032806
Primary Location:India-Karnataka-Bangalore
Category:Transition Management
Description
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.


Purpose:

Join our Global Transition Team and bring your professional skills up to a new level. Our Finance & Accounting Transition Team was recently awarded “The Best Transition Process” in the BPO community. We’ll train you too to become the best. Our projects provide the opportunity to work on clients’ sites around the world, engage directly with international managers, and work side by side with the best of your peers worldwide.

Responsible for ensuring that client solutions are implemented and the service solution that a client has bought is successfully transitioned and handed over to live service delivery. Key Performance Indicator (KPIs) include 'time to revenue' and 'service availability'.

Scope:
General:

  • Utilize and support repeatable project processes and standard work products and tools.
  • Analyze & document client current and future state processes using process flow diagrams, process assessments, and other requirements capture tools
  • Ensure work flow and operational processes are effective and efficient for future operations
  • Identify and escalate HR or performance issues with the trainers to Transition Manager
  • Ensure all transition deliverables are complete, thorough and of high quality
  • Assist in training Operations Staff and coordinating knowledge transfer activities
  • Analyze and Document Facilities, Application, Mailroom, and Workflow requirements
  • Prepare test cases and scripts for User Acceptance testing
  • Proactively identify and escalate issues and risks to the Transition Manager
  • Accurately track project tasks and deliverable status



Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.


Travel:Yes, 50 % of the Time
Job Type:Experienced
Organization:Commercial Sector
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