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Associate IV, Customer Support Operations - Boston, Massachusetts

Overview

As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile

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Rewards

  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance

    Maintaining a work/life balance is the key to success.

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Compensation

    Competitive salaries.

  • Family Support

    Additional resources to support employees with families.

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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Responsibilities

Description
Primary Location
 United States-Massachusetts-Boston 

Description
Conduent is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Conduent offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Conduent supplies for graphic communication and office printing environments of any size. Conduent serves clients in more than 160 countries.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

This senior level professional possesses a thorough understanding and in-depth knowledge necessary to perform the job.

Works on complex problems or assignments receives minimal instructions on day-to-day work.

Candidate will work independently may provide assistance to team members.
Following Project Duties consist of:
Participates in or leads cross-functional teams focused on the delivery of new or existing projects plans and update Manager on all schedules.
Monitors the project from initiation through delivery.
Organizes the interdepartmental activities ensuring completion of the project on schedule and within budget constraints.
Responsible for coordinating the delivery of professional services to customers including all proprietary hardware, software, and development.
Ensures the ongoing process/system capability associated with projects and manages any changes required to meet or exceed the expectations established in project designs.
Responsibilities include the overall planning, organizing, directing, controlling and delivery of all projects prioritized in alignment with the client's expectations and business needs.
Communication and Interaction - strong communication and interpersonal skills, ability to work independently, as well as part of a team.
Customer Service - demonstrates commitment to providing quality service.
Provides service and assistance to meet commitments, and solicits customer feedback to improve service.
Adaptability - able to work under stressful, time-sensitive deadlines, adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events that may occur after hours.
Ability to multi-task.
Problem solving - demonstrates strong analytical, organizational and problem solving skills
Identifies and resolves problems in a timely manner.
Gathers and analyzes information skillfully.
Planning/organizing - prioritizes and plans work activities and uses time efficiently.
Quality control - demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.

Dependability - is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
Corporate Conduct - commitment to using ethical behavior and compliance with Conduent Code of Conduct.
Works at client sites and could go from site to site
May be subject to working non-standard, rotating or extended shifts.
Some travel may be required. (Massachusetts only)
May be required to sit for extended periods of time.
Occasional reaching, bending, stooping, kneeling or crouching.
May be required to lift supplies, objects, and equipment.
Performs all other duties as assigned.

System Administration Tasks:
Provide Monitoring of systems and daily routines.
IT Server and Desktop Maintenance Checklists
Can build, maintain, and backup HP Servers running the latest software
Desktop Support
Barracuda backup systems
Inventory Control
Network Patch panels and some network design
Experience or Knowledge of Microsoft Active Directory, Windows 7 & 10 build and support, Report writing is a plus, network switch support, desktop support, Microsoft Office, Printer Support, Microsoft Project Basics, Mainframe support, Backup technologies, ie (Backup Exec), Microsoft Server 2008/2012/2016,  Microsoft SQL 2005/2008 Studio Manager, common troubleshooting skills.
Education:
Education - Bachelor's degree in related field or equivalent work experience.
Experience - minimum of 5 years related experience.
Microsoft Certificates Preferred
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

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  • Customer Support Operations, Boston, Massachusetts, United StatesRemove