Benefits, Associate II - Chesapeake, Virginia
As a team member in our Customer Care business, you’ll focus on building trust with our clients. Depending on your role, you could be helping customers directly through voice and chat, training tomorrow’s leaders, or leading the way to ensure our centers run more smoothly. At Conduent, we give our employees the opportunity to further develop their interpersonal communication skills and push boundaries of collaborative thinking.
- Full Time
- Entry Level Customer Service
- Benefits Included
What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.
- Communicator 9
- Problem-Solver 9
- Personable 8
- Compassionate 7
- Multi-Tasker 6
- Creative 5
- Team Player
Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.
Department learning opportunities and company-wide digital knowledge share.
Conduent offers programs to help advance the careers of our employees.
•Responsible for the development, implementation and-or administration of company or client employee benefit programs including but not limited to healthcare, flexible spending, & retirement (pension planning).
•Provides administrative support in one or more specialized functions of Benefits administration.
•Intermediate level job with some work experience
•Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise
•Identifies problems in straightforward situations, and makes sound decisions using standard procedures
•Works within established procedures with a moderate degree of supervision
•Performs one or more of the following duties:
•Health and Welfare
•Responsible for the day-to-day service and administration of benefit plans for assigned clients using established procedures and detailed instructions.
•Improves participant decision-making process by having a complete knowledge of the clients health and welfare employee benefit plans including but not limited to medical, dental, prescription plan, life insurance, AD&D, and LTD enrollments and changes; COBRA process, as well as the cost of associated premiums
•Explains the appropriate participant forms and provides guidance on completion
•Assists participants with portal navigation
•Defined Benefit / Defined Contribution
•Process various types of calculations, meeting timeliness and accuracy standards
•Interpret plan rules to ensure compliance with plan document
•Analyze transactions to ensure proper quality standards as required by each specific client
•Contact participants to explain calculations or resolve participant/client related issues
•Review incoming forms for completion and accuracy; take appropriate corrective action
•Assists Participants with Portal Navigation
•Other duties as assigned
The Conduent difference
We’re the world’s largest business process services company — and we’re modernizing the constituent experience.Learn More
We improve moments in millions of lives in a variety of industry sectors.Learn More
We celebrate new ideas and turn them into unique customer value.Learn More