Call Center Operations Manager II, Benefits - Chesapeake, Virginia
As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.
- Full Time
- Professional Development Opportunities
What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.
- Adaptable 9
- Detail-Oriented 9
- Multi-Tasker 8
- Strategic 10
- Expressive Presenter 6
- Conceptual 4
Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.
Maintaining a work/life balance is the key to success.
Department learning opportunities and company-wide digital knowledge share.
Additional resources to support employees with families.
Conduent offers programs to help advance the careers of our employees.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.
Call Center Operations Leader - Benefits and HR/Payroll outsourcing experience; This can include medical, pension, 401K, HR and Payroll account governance.
•Responsible for the day to day operations of service delivery and facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.
•The role is responsible for the overall quality of service delivery of an implementations and /ongoing client accounts.
•Develops departmental plans, including business, production and/or organizational priorities
•Interprets internal or external business issues and recommends solutions/best practices
•Decisions are guided by resource availability and functional objectives
•Primarily domestic accountability; may include some international accountability
•May perform one or more of the following:
•Managing day to day functions and activities across business administration, including people management.
•Client or Vendor engagement to ensure service delivery targets are consistently achieved and the customer experience meets expectations.
•Develop strategy needed to achieve agreed upon service levels
•Drives innovation and efficiencies across our client teams
•Work with the client to manage priorities and expectations
•Manage the requirements definition process and ensure that system specifications accurately reflect client requirements
•Build effective liaisons to manage the transition from implementation to ongoing client delivery
•Act as a subject matter expert regarding the application of business objectives and alternatives for service delivery
•Build a cohesive team by championing quality, integrating team efforts through status meetings, sharing appropriate information, and building depth of expertise
Minimum of 3 years of business experience
Bachelor’s Degree preferred
Delivery / HR / payroll outsourcing management experience desired
Exceptional written and interpersonal communication skills
Ability to provide strong leadership through coaching and mentoring with a focus on customer service
As part of our pre-employment hiring process background checks and drug screens are performed
The Conduent difference
We’re the world’s largest business process services company — and we’re modernizing the constituent experience.Learn More
We improve moments in millions of lives in a variety of industry sectors.Learn More
Faces of Conduent
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