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Director Client Solution Development Digital Processing - Chicago, Illinois

Overview

As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile

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Rewards

  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance

    Maintaining a work/life balance is the key to success.

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Compensation

    Competitive salaries.

  • Family Support

    Additional resources to support employees with families.

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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Responsibilities

Description
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.


Purpose

•Responsible for client solution design.

•Each role plays a part in ensuring that the overall solution that is designed and sold to the client (including the different technical or service components) meet the client requirements and are deliverable.


Scope

The Director Client Solution Development Digital Processing directly supports the Industry Business Group sales and internal organizations to enable new business signings of Conduent’s OmniChannel offering portfolio. The Director Client Solution Development has advanced level of technical and operational understanding of digital processing technologies and services as it relates to inbound scanning & digitization services. The Director Client Solution Development is expected to be a subject matter expert of Conduent’s OmniChannel Digital Processing offering, works cross-functionally with multiple internal organizations, and is able to support multiple sales cycles simultaneously. Travel and face-to-face client engagement is expected supporting sales opportunities and engagements.

The Director Client Solution Development Digital Processing is directly responsible for providing subject matter support for:

•Overall solution design
•Development of cost inputs to the financial model
•Financial modeling support
•Interfacing with potential customers to present technical capabilities, solution proposals and supporting technology demonstrations
•Provide technical writing and content support for RFP/RFI/RFQ engagements.

Works cross-functionally with internal partners to develop solution, cost model, and technical content as required.


General

•Recognized as an expert within the organization, both within and beyond own function

•Contributes to the development of strategy

•Anticipate internal and/or external business challenges / regulatory issues

•Recommend process, product or service improvements

•Decisions are guided by  functional strategies and priorities

•May include international accountability; and may include some global scope/accountability

•Progression to this level is typically restricted on the basis of business requirements


Responsibilities

•Deep understanding of Conduent’s Digital Processing and OmniChannel capabilities

•Possesses highly technical skills and understanding of digital processing technologies and business processes as it relates to large scale scanning, imaging, and digital mailroom services.

•Understands and is aware of current digital processing technologies, services, and direction for key industries such as Healthcare, Financial Services, and Insurance.

•Understand and is aware of all Conduent’s offerings and articulate how the OmniChannel Digital

•Processing offerings can integrate and provide value extended value in the service chain.

•Strong C-level communication and presentation skills

•Ability to understand and articulate our OmniChannel and Digital Processing offerings as it relates to the client’s business problem(s)

•Ability to demonstrate our OmniChannel and Digital Processing services and platform technologies

•Ability work independently and professionally with peers in the client’s organization

•Able to effectively manage long sales engagement cycles


Required Skills

•University Undergraduate Degree in IT or Business related major

•Tenured professional with five years minimum in a technical selling or sales support role in the digital processing services space, software, or selling and supporting business process services

•A proven track record in managing large complex services-led outsourcing engagements (likely background in BPS marketplace or Systems Integrator)

•Demonstrated technical knowledge and understanding of the digital processing and services space

•High-volume transactional communications experience is desirable

•Experience with Cloud or PaaS solutions

• Willingness and availability to travel up to 50%


Benefits Include

• Industry competitive annual salary
• 401K with company matching
• Comprehensive health insurance plans
• Life Insurance and short-term and long-term disability insurances.
• Paid-time-off plan
• Company negotiated discount program


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

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The Conduent difference

We’re the world’s largest business process services company — and we’re modernizing the constituent experience.

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  • Client Solution Development, Chicago, Illinois, United StatesRemove