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Customer Care Assistant - Columbia, South Carolina

Overview

As a member of the Customer Care team, you’ll focus on problem-solving alongside a team of specialists. As you answer incoming calls, you’ll assist customers with a variety of product issues while also building trust with the client. At Conduent, we give our employees the opportunity to further develop their interpersonal communication skills and push boundaries of collaborative thinking.

  • Full Time
  • Entry Level Customer Service
  • Benefits Included

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Communicator 9
  • Problem-Solver 9
  • Personable 8
  • Compassionate 7
  • Multi-Tasker 6
  • Creative 5
Traits are on a scale of 1 to 10

Addtional Traits

  • Trustworthy
  • Collaborative
  • Consistent
  • Efficient
  • Independent
  • Organized
  • Team Player

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Rewards

  • Healthcare

    Comprehensive coverage with flexible options, including FSA and HSA.

  • Varying Schedules

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Company Discounts

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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Responsibilities

Requisition ID: 17031590
Primary Location:United States-South Carolina-Columbia
Vitrual/Work from Home:No
Category:Customer Care
Description
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning � Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.




Do you enjoy helping others? Are you looking for a company with great benefits and monetary incentives? We want to hear from you!
Job Description
As a Customer Care Assistant working in a call center environment, you will be working to support customers with their accounts. Your responsibilities will include, but are not limited to the following:
Ability to navigate through multiple computer applications with speed and accuracy.

Ability to work with customers to resolve inquiries.

Provide troubleshooting assistance to customers

Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.

Maintain a high level of world class customer service/professionalism to a wide range of customers.

Recommend products that best suit the customer.

Ability to read and interpret documents.
Benefits, Benefits and More Benefits!
Full Time Employment

Medical, Dental, Vision, & 401k plans

Educational assistance

Paid Time Off

Fun working environment!

Company discounts! Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more!
Qualifications
Successful candidate for this position will have:
Six months experience in providing customer service either via phone or in person

Ability to type (WPM vary based on Client Requirements)

Maintain a positive environment, working with co-workers and customers within a diverse culture.

Excellent telephone manner and listening skills.

he ability to relate to customers in a professional and courteous manner.

he ability to work in a team environment.

he ability to work under pressure.

he ability to sit for long periods of time.

Excellent attention to detail and multi-tasking ability.

Self-motivation to work under his/her own initiative.

Must pass drug test and state, federal and criminal background check

Must have High School diploma or general education degree (GED).

Must be at least 18 years of age or older

If this describes you, then apply online today!


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services or one of its subsidiaries may request such accommodation(s) by sending an e-mail to accommodations@Conduent.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.


Travel:No
Job Type:Experienced
Organization:Public Sector
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  • Customer Care, Columbia, South Carolina, United StatesRemove