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Lawson Systems IT Consultant - HR / Payroll - Live anywhere in US - Requires Weekly Travel to Client Sites

Job ID 17018385 Date posted 08/12/2017 Location Columbus, Ohio, United States

Do you enjoy helping others? Are you looking for a company with great benefits and monetary incentives? We want to hear from you!

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning � Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at

ConduentHealthcare ProviderConsultingSolutions (HPCS) is the foremost provider of consulting, application delivery, and IT and Business Process Outsourcing to the healthcare industry. Our full suite of healthcare services help our clients implement the technologies and best practices that will lead them to clinical transformation and financial improvement.ConduentHPCS has serviced more than 4,000 clients in all 50 states and throughout the world. Our clients include hospitals, health systems, integrated delivery networks and other providers of care; payers and health plans; life sciences and technology firms and federal government agencies.
ConduentHPCS has full-time employment opportunities for healthcare and government information system (HIS) professionals who possess technical, application, and/or project management experience withLawson applications.
Job Title: Lawson Systems IT Consultant / HR-Payroll
This is a full time, fully benefited position (FTE- not contract or project based position) with Conduent Healthcare Provider Solutions.

Candidates for these positions can live anywhere in the United States. Travel to client sites required weekly being onsite from Monday to Thursday – 80%-100%.

If you meet the requirements of this Lawson Systems IT Consultant - HR / Payroll position and want to work for a world-class company with a great marketplace reputation, apply today.

Duties and Responsibilities:
  • In depth experience in the implementation/upgrading, configuration, troubleshooting and support of Infor LawsonHR and Payroll products.
  • Logging and monitoring of customer questions, issues and problems through resolution/completion.
  • Works with colleagues and clients/users to investigate operational issues, seeking effective business solutions through improvements in system and non-automated components of new or changed processes/procedures, organization and equipment.
  • Assists in the analysis of the underlying issues arising from investigations into requirements and problems, and identifies available options for consideration.
  • Creation and maintenance of customer service request documentation through resolution
  • Provision of customer updates and status reports with regards to open customer issues as appropriate
  • Ensure problem resolution via the maintenance of appropriate action plan and/or project plan
  • Ability to prioritize workload with minimal supervision.
  • Ability to make critical business decisions daily with minimal supervision.
  • Serve as primary escalation point for problem/issues along with other members of the Support team.
  • Preparation and presentation of troubleshooting documentation
  • Provision of multi-site support as assigned
  • Participation in On-Call rotation
  • Other duties as assigned
Preferred Experience/Skills:
  • Minimum of 3+ years Infor Lawson HR / Payroll implementation experience
  • A successful candidate will have a high level of technical proficiency and excellent interpersonal skills.
  • Excellent customer communication skills - the candidate must be organized and efficient and have excellent verbal and written communication skills.
  • BS or equivalent work related experience preferred.
  • Lawson Certification preferred but not required.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:click here to access or download the form.

The Conduent difference

We’re the world’s largest business process services company — and we’re modernizing the constituent experience.

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We improve moments in millions of lives in a variety of industry sectors.

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