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Claims Team Lead - Concord, New Hampshire


As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile

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  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance

    Maintaining a work/life balance is the key to success.

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Compensation

    Competitive salaries.

  • Family Support

    Additional resources to support employees with families.

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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About Conduent

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at

Job Description

Req ID: 2019-7703
Locations: Concord, New Hampshire, United States
Job Type: Full-time regular
Travel: No

General Description:

  • Plans, organizes, directs, and controls transaction processing operations.
  • Analyzes workflow and assignments to ensure operations run efficiently.
  • Provides direction to staff members in resolving problems which arise with internal or external customers.
  • Meets with Client to determine needs, solicit feedback on service levels and implement solutions to address issues.

Core Responsibilities:

  • Plan, oversee and assist in the following areas:
  • Courier (Mail Pick up & Delivery, Vehicle Maintenance & Service)
  • Document Control (Mailroom, Document Sorting, Batching & Document Imaging)
  • File Clerk (Assists with Mailroom Operations, Courier and Batch Archiving)
  • Exam Entry (Batch Creation, Data Entry & Power Indexing)
  • Resolutions (Suspense Inventory Control)
  • Third Party Liability (TPL Check, EOMBs, Financial Receipts & Returned Warrants Processing)
  • Responsible for daily logs and generating reports.
  • Continuous coaching and cross-training.
  • Applying Unit Specific SLA’s.
  • Serve as escalation point for any FAS/DHHS issues and communicate to Claims Operations Manager any escalations that can’t be resolved.
  • Participate in systems and operational improvements – updating desktop procedures manuals when applicable.
  • Manage off-site storage and document requests.
  • Ability to follow established practices and procedures in analyzing situations or data from which answers can be readily obtained. 
  • Monitors daily operations of a unit or sub-unit. 
  • Requires full knowledge of own area of functional responsibility.

Skills and Experience

  • High School Diploma or GED
  • Two years of experience processing medical health care claims.
  • One year of previous supervisory experience preferred


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:click here to access or download the form.


The Conduent difference

We’re the world’s largest business process services company — and we’re modernizing the constituent experience.

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We improve moments in millions of lives in a variety of industry sectors.

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  • Client Relationship Management / Service Delivery, Concord, New Hampshire, United StatesRemove