Skip Navigation
Search

Account Support Coordinator - Guatemala City, Guatemala

Overview

As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

Back to Job Navigation (Overview)

Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile

Back to Job Navigation (Success)

Rewards

  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance

    Maintaining a work/life balance is the key to success.

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Compensation

    Competitive salaries.

  • Family Support

    Additional resources to support employees with families.

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

Back to Job Navigation (Rewards)

Responsibilities

Description
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.


Conduent Healthy Communities Corporation is looking for Account Support Coordinators to work within the Client Services Department. In addition to the specifics listed below, the role of the Account Support Coordinator is to support core department functions such as client engagement activities, customer product configuration, account maintenance, customer training, and project support for Account Managers. 






Job responsibilities include, but are not limited to:


  • S
    upporting the client services team with daily operations



  • Developing documentation to facilitate and improve trainings including maintenance of the Help Center


  • Development of web content on the clients’ Conduent HCI Platform, including client initiative pages, indicator tracking pages, integration of CHNA and implementation strategies, 
    adding indicators in IMS, etc.


  • Supporting the d
    evelopment of customer communications in the form of newsletters, emails, scripts


  • Data entry and maintenance for Customer Relationship Management (CRM) software


  • Assisting with Quality Assurance processes for new product releases


  • Logistical support for customer webinars, conferences, and projects





What to expect in the first year of working with us:


  • 0-3 months: Onboarding and training in the role of Account Support Coordinator.
     Account Managers to start assigning client tasks and projects.
  • 3-9 months:  Account Managers 
    continue to 
    assign client tasks and projects as support is needed. Work closely with Manager on Client Services team operational support.

  • 9-12 months: 
    Continue the above responsibilities. O
    wnership over certain tasks and projects will begin to shift from Account Managers to Account Support Coordinator(s). Opportunity to start triaging client support requests for technical assistance.


The ideal candidate will have the following required skills and characteristics:


  • Ability to communicate in English effectively, both verbally and in writing, with clients, co-workers and business contacts in a courteous and professional manner


  • The ability to prioritize, manage and meet deadlines


  • The ability to learn quickly and thrive in a fast-paced company


  • Can explain complex concepts in a simple way


  • The ability to adopt new technologies and become proficient with little oversight


  • Tendencies toward identifying solutions and being proactive, showing initiative


  • Willingness to lead projects alone or with a small group


  • Excellent interpersonal communication and time management skills


  • Ready to quickly integrate and support a strong team of professionals


  • Proficiency in Word, Excel, PowerPoint, Outlook and Google Docs 


  • Strong analytical and troubleshooting skills


  • Computer literacy




  • Excellent customer service skills and knowledge of effective client relations.



Preferred skills and characteristics: 


  • Basic experience with HTML and CSS 


  • Graphic design skills 


  • Familiarity with CRM and project management tools





Qualifications and Education Requirements


Candidates must have a BA/BS degree with at least two years of relevant work experience.




Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

Apply

The Conduent difference

We’re the world’s largest business process services company — and we’re modernizing the constituent experience.

Learn More

Industries

We improve moments in millions of lives in a variety of industry sectors.

Learn More

Innovations

We celebrate new ideas and turn them into unique customer value.

Learn More

Sign up for Job Alerts

Join our Talent Network and get Conduent news and job alerts delivered to your inbox.

Interested InSearch for a category, location, or category/location pair, select a term from the suggestions, and click "Add."

  • Project Management, Guatemala City, Departamento de Guatemala, GuatemalaRemove