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Customer Experience Associate II - Harrisburg, Pennsylvania

Overview

As a team member in our Customer Care business, you’ll focus on building trust with our clients. Depending on your role, you could be helping customers directly through voice and chat, training tomorrow’s leaders, or leading the way to ensure our centers run more smoothly. At Conduent, we give our employees the opportunity to further develop their interpersonal communication skills and push boundaries of collaborative thinking.

  • Full Time
  • Entry Level Customer Service
  • Benefits Included

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Communicator 9
  • Problem-Solver 9
  • Personable 8
  • Compassionate 7
  • Multi-Tasker 6
  • Creative 5
Traits are on a scale of 1 to 10

Addtional Traits

  • Trustworthy
  • Collaborative
  • Consistent
  • Efficient
  • Independent
  • Organized
  • Team Player

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Rewards

  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Varying Schedules

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Company Discounts

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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Responsibilities


About Conduent


Conduent delivers mission-critical services and solutions on behalf of businesses and governments creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of allinsured patientsin the U.S., 10 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more atwww.conduent.com.


Job Description


Req ID: 2020-19696
Locations: Harrisburg, Pennsylvania, United States
Job Type: Full-time regular

We are currently hiring in Harrisburg, Pennsylvania (Linglestown area)

Top Reasons why you want to work with us:

  • No nights or weekends
  • Full time employment
  • Paid training at $13.00 an hour
  • Career growth and advancement opportunities
  • Full benefit options
  • Fun working environment
  • Company discounts

Customer Experience Associate Job Hours:

                Monday – Friday from 8:00 am – 5:00 pm

The Customer Experience Center handles telephone, e-mail, and website inquiries. The duties and responsibilities of a Customer Experience Associate include:

  • Responding to driver license or motor vehicle related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
  • Responding to customer inquiries by using professional, effective verbal communication skills; including the ability to convey complex information in clear and concise terms to ensure customer understanding.
  • Identifying customer needs by using information provided, system data, clarifying questions, and problem solving to ensure the customer is provided complete and accurate information.
  • Adhering to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
  • Processing required transactions via mainframe or web-based applications.
  • Submitting research requests in a concise yet accurate manner, requiring effective and accurate written communication skills.
  • Maintaining a thorough knowledge of the company and client programs, policies, and technology.
  • Providing support to other positions/operations in cases of heavy workloads or absences.

Job Requirements:

  • Must be at least 18 years of age or older
  • Must have a high school diploma or general education degree (GED)
  • Must have at least twelve months experience in providing customer service either via phone or in person
  • Must be dependable with predictable attendance

Closing


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:click here to access or download the form.

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  • Customer Support & Administration, Harrisburg, Pennsylvania, United StatesRemove