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Recruiter - High Volume Call Center BPO - Irondequoit, New York

Overview

As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile

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Rewards

  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance

    Maintaining a work/life balance is the key to success.

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Compensation

    Competitive salaries.

  • Family Support

    Additional resources to support employees with families.

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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Responsibilities

Description
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.

Tactical and front-line recruiting and staffing expert with demonstrated ability to effectively build business relationships with their assigned business groups across multiple geographies. Individual selected for the Recruiter role must be an exemplary role model and demonstrate the ability to accomplish the following:





• With direction from the 
Recruiting Manager
 and Sr. Recruiter
, collaborate with the assigned business group leadership to enable them to achieve tactical and strategic resource requirements.


• Review opportunities for leveraging resumes to other internal clients (cross references)


• Manage all assigned requisitions to 
guidelines for aging and metrics to fill.


• Demonstrate the ability to articulate both positive and negative feedback to ALL candidates in a professional manner. Demonstrate the ability to calmly address candidate challenges.


• Has in-depth knowledge of the business segment strategic resource objectives and the talent acquisition functional area. Participates with line management in developing talent resource objectives.


• With direction from the 
Recruiting Manager
 and collaboration with Sr. Recruiter
, develop innovative sourcing initiatives and develop a solid pipeline of qualified candidates at all times.


• Work 
with the business group and 
Sr. Recruiter
 to develop annual and quarterly talent acquisition and talent management business plans (taking also into consideration succession planning and promotion processes) that result in a competitive talent sourcing, screening, interviewing and selection strategy, securing only the best talent for their respective business groups








The Recruiter must demonstrate thorough knowledge and skilled experience in the following areas.


• In collaboration with the line management and 
Sr. Recruiter
, assess needed skills, behaviors, traits and attributes of needed positions. 


• Articulate 
job scope for high volume replacement positions and critical, strategic positions that advance the business group and goals. 


• 
Follows up with candidates and hiring managers to obtain feedback regarding recruiting process.



• Under direction of the


Sr. Recruiter
, standardize, gain approval and implement hiring profiles and interview questionnaires at sourcing, screening, interviewing and selection levels.


• Ensure you are responsive and competent to carry out your responsibilities on a daily basis. 


• 
Seek training and performance guidance as required. 


• 
Requisition management (aging, balancing, dispositioning)


• Adhere to a 100% compliance, zero tolerance policy for all regulations and laws.


• Partner with assigned line management to identify diversity strategies, for on-going development of candidates. 


• 
Knowledge of targeted or niche boards leveraged to attract the desired diverse population.


• Negotiate candidate offers within the
 guidelines; escalate to 
Sr. Recruiter
 offers outside the guidelines.


• Knowledge of and experience in MS Office, Outlook,
 Excel, Power
P
oint
,
 contact management processes and applicant tracking systems
 (ATS)
.


• Ensure you know where we are in the labor market, proactively acquire competitive market information to business strategy and provide advice to hiring managers as necessary. 


• 
Escalate to Legal and HR management as needed.


• Work with Recruiting 
Team
 to ensure sourcing and screening of candidates fully meet targeted needs of the business group


• Uses traditional and nontraditional resources, such as career fairs, online job fairs, community network events, etc., to identify and attract quality candidates.


• Minimum 4-ye
ar college degree or 2-5 years staffing agency or similar recruiting experience equivalent.


• Ability to develop strong business relationships and manage expectations.


• Staffing management and planning


• Quick study – ability to learn and quickly apply learnings


• Critical thinking


• Thoroughness and follow-through


• Good judgment


• Efficient time management


• Interpersonal flexibility


• Competitive team player


• Customer service orientation with exceptional communication skills


• Technical acumen


• Intellectual curiosity


• Professional poise and presence


• Sales aptitude


• Employment Law


• Demonstrate market intelligence of both industry and organization.


• Ability to understand business and strategies to recommend changes, efficiencies, and process improvements.






• Strong track record of successful recruitment and staffing, including experience handling 
high volume
 staffing projects






Position requires up to 25% travel. 



Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.
katelyn.beckman@conduent.com

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  • Talent Acquisition, Irondequoit, New York, United StatesRemove