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Client Svcs Delivery Mgr - Irvine, California

Overview

As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile

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Rewards

  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance

    Maintaining a work/life balance is the key to success.

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Compensation

    Competitive salaries.

  • Family Support

    Additional resources to support employees with families.

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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Responsibilities

Description
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. 

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. 

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.


                                           CLIENT SERVICES DELIVERY MGR  Irvine, CA


Ideal candidate be r
esponsible for the operational, on-site delivery of outsourcing/facilities management to end user customers.

Maintain contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.  

•The role is responsible for the overall quality of service delivery of an implementation/ongoing client

•Develop departmental plans, including business, production and/or organizational priorities



Support the fulfilment of prompt and professional client services through motivation and leadership

•Oversee the day-to-day implementation and operational aspects of the client relationship

•Develop strategy needed to achieve agreed upon service levels

•Manage the setup and delivery of services

•Work with the client to manage priorities and expectations

•Manage requirements definition process and ensure system specifications reflect client requirements

•Build effective liaisons to manage the transition from implementation to ongoing client delivery

•Act as the Subject Matter Expert 

•Build a cohesive team

•Manage finances for the account via P&L responsibilities




What U need to WIN:


B.S required

Strong 
exp
 in a fulfillment environment

Strong management a& motivational skills and exp
Multi-tasking and solid time management skills
Possess a client-centric philosophy
Project Management abilities
Strong analytical and problem-solving skills.


Highly effective communication skills and the ability to develop long-term business relationships.



If the timing is right, please schedule a call using the link below. I look forward to hearing from you.

Sincerely

Carl N. Colaizzi MBA, PHR
Sr., Talent Acquisition
carlo.colaizzi@conduent.com


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

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  • Service Delivery Operations, Irvine, California, United StatesRemove