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Account Manager-Worker's Compensation (remote) - Multiple Locations

Overview

As a team member in our Customer Care business, you’ll focus on building trust with our clients. Depending on your role, you could be helping customers directly through voice and chat, training tomorrow’s leaders, or leading the way to ensure our centers run more smoothly. At Conduent, we give our employees the opportunity to further develop their interpersonal communication skills and push boundaries of collaborative thinking.

  • Full Time
  • Entry Level Customer Service
  • Benefits Included

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Communicator 9
  • Problem-Solver 9
  • Personable 8
  • Compassionate 7
  • Multi-Tasker 6
  • Creative 5
Traits are on a scale of 1 to 10

Addtional Traits

  • Trustworthy
  • Collaborative
  • Consistent
  • Efficient
  • Independent
  • Organized
  • Team Player

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Rewards

  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Varying Schedules

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Company Discounts

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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Responsibilities


About Conduent


Conduent delivers mission-critical services and solutions on behalf of businesses and governments creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of allinsured patientsin the U.S., 10 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more atwww.conduent.com.


Job Description


Req ID: 2019-17621
Locations: Jacksonville, Florida, United States; Irvine, California, United States; New York, New York, United States; Chicago, Illinois, United States; Dallas, Texas, United States; Boston, Massachusetts, United States; Tucson, Arizona, United States
Job Type: Full-time regular
Travel: 25%

• Responsible for integrated service offerings across one or more small to medium account(s).

• Participates in defining the strategy along with clients and portfolio leaders.

• Drives the overall account performance to meet SLAs, adhere to metrics and accomplish account performance objectives.

• Leads innovation and efficiencies of business opportunities, applying process improvements and/or new systems.

• Drives the management of staff through coaching, addressing people matters, identifying development needs.

• Manages the client relationship ensuring customer satisfaction.

• Responsible for the successful implementation and execution of the business continuity plan (BCP).

• Engages with client managers to present and discuss program success metrics, program issues, etc.

• Demonstrates subject matter expertise in at least one domain area within the service offering.


Closing


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:click here to access or download the form.

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