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Associate I, Service Delivery Operations - Lakeland, Florida


As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile

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  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance

    Maintaining a work/life balance is the key to success.

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Compensation

    Competitive salaries.

  • Family Support

    Additional resources to support employees with families.

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Summary
Minimum Qualifications
  1. High school diploma/GED
  1. data entry skills
  1. ability to learn ICD-9, ICD-10 and CPT coding
  1. ability to use of Microsoft Windows-based software
  1. 10-key capabilities
  1. ability to learn and apply basic medical terminology
  1. basic computer skills
Primary Responsibilities
  1. Process HCFA bills all state
Performance Expectations
Physical Demands and Work Environment
Position:                    Medical Bill Processor
Global Job Title:      Associate I, Service Delivery Healthcare
Department:              Medical Bill Review
Reports to:                 Management
Location:                    2345 Commerce Point Dr suite 140 Lakeland, FL 33801
FLSA status:              Non Exempt

The medical bill processor is responsible for the audit of individual medical bills to ensure compliance with jurisdictional guidelines, state fee structures, as well as client specific guidelines

Process UB bills all states
demonstrated mastery of processing rules
demonstrated understanding of bill review guidelines and procedures
accountability for assigned customer(s) results, productivity and quality
ensure authorization action is applied appropriately
compare qualifications of service provider with service rendered
Identifies problems, communicates internally with other StrataWare Groups to ensure prompt resolution of customer concerns; Escalates more complex problems to the next level.
Provides the highest level of customer service to customers, whether these are current or prospective clients of the Company, vendors, staff, business partners or visitors.
Manages confidential client, financial and employee information with discretion and good judgment in accordance with department and Company guidelines.
Demonstrates a dependable work ethic.

Minimum HCFA bill processing standards:
75% of production expectation by (60) days from hire
100% of production expectations by (90) days from hire
Minimum UB bill processing standards:
75% of production expectation by (60) days from hire
100% of production expectations by (90) days from hire
Minimum processing rules mastery:
Complete California certification, as required by Management
Competency of (1) fee schedule jurisdiction within (30) days from hire
Competency of fee schedule guidelines for all assigned states within (90) days from hire
Maintain a monthly average of 97% bill accuracy rate by (90) days from hire
Demonstrate understanding of bill review guidelines and procedures within (90) days of hire
Assist in processing bills within five (5) business days of their receipt by Bunch and be accountable for assigned customer(s) results, productivity and quality

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: prolonged sitting; use hands to finger or handle objects or controls; occasionally reach with hands and arms; occasionally lift and/or move up to 15 pounds; talk; hear; prolonged viewing of computer monitor.
Work environment: indoor office environment; minimal noise level.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.


The Conduent difference

We’re the world’s largest business process services company — and we’re modernizing the constituent experience.

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We improve moments in millions of lives in a variety of industry sectors.

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We celebrate new ideas and turn them into unique customer value.

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