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Mail Associate I, Service Delivery Operations - Lakeland, Florida


As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile

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  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance

    Maintaining a work/life balance is the key to success.

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Compensation

    Competitive salaries.

  • Family Support

    Additional resources to support employees with families.

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at

Job Summary
Minimum Qualifications

  1. High school diploma/GED

  1. Data entry skills

  1. Ability to use Microsoft Windows-based software

  1. Ability to prioritize and meet deadlines

  1. Ability to type 35 or more words per minute

  1. Demonstrate the ability to work in a team environment

  1. Work in cross-functional teams as necessary

The Operations Mail Associate is responsible for performing tasks and completing projects in the following operations functional areas, including but not limited to, imaging, mail center, and scanning.       


Two (2) or more years of work experience in a mail center and/or electronic imaging environment

2.      Two (2) or more years of computer experience

1.      Prepare all incoming bills for scanning through use of training in doc prep guidelines

2.      Process, distribute and manage incoming and outgoing mail as well as overnight couriers

3.      Use proprietary software to lookup, locate and process faxes and mail appropriately


1.      Maintain a minimum of 2,000 bills scanned per day

2.      Preparation of documents is completed thoroughly and accurately

3.      Appropriate bills are scanned according to the correct claim or file location


1.      Minimum Doc Prep processing standards:

a.       90 or more items per hour with 97% accuracy within (90) days of hire

b.      120 or more items per hour with 98% within (6) months of hire

c.       150 or more items per hour with 99% accuracy within (9) months of hire

d.      188  or more items per hour with 99% accuracy within (1) year of hire


1.      Support team members in accomplishing assigned tasks and reaching department goals

2.      Support cross-training efforts to become knowledgeable in more than one assigned function

3.      Work product is accurate, concise and completed in a timely and efficient manner

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands
: prolonged sitting; frequent standing; occasionally reach with hands and arms; occasionally lift and/or move up to 40 pounds; prolonged viewing of computer monitor.

Work environment
: indoor office environment; minimal noise level.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form


The Conduent difference

We’re the world’s largest business process services company — and we’re modernizing the constituent experience.

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We improve moments in millions of lives in a variety of industry sectors.

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We celebrate new ideas and turn them into unique customer value.

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  • Service Delivery Operations, Lakeland, Florida, United StatesRemove