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Senior Business Analyst - Lakeland, Florida


As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile

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  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance

    Maintaining a work/life balance is the key to success.

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Compensation

    Competitive salaries.

  • Family Support

    Additional resources to support employees with families.

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether its digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
 After applying, please check your email (including spam folder) for updates on this position

A Business Analyst/Product Owner is the bridge of communication between client and development. The Business Analyst/Product Owner must guide the client to define solution requirements, maintain the product backlog and drive product improvement.  The successful candidate will also be able to translate client requirements into technical specifications

The ideal candidate can think critically, creatively and abstractly.  He or she should be able to synthesize differing points of view and to accept and incorporate feedback effectively.  An understanding of project management, assisting or leading systems implementations and other relevant technical foundations are a plus. 

Other duties include researching use cases, creating system documentation; assisting with project implementation, including training and providing user support.

Key Tasks:


Work with the product team to create product vision and roadmaps that reflect the business goals and strategy.


Collaborate with key stakeholders, including product management, project management, operations and account management to identify define and break down complex requirements into achievable user stories.


Manage the product backlog, prioritizing user stories to drive the greatest business value aligned with broader strategic goals.


Perform business analysis functions, including enlisting documenting and prioritizing new product capabilities and functionality.


Ability to express thoughts, arguments, and ideas clearly and effectively through verbal and written communication. 


Lead through influence in both technical and business settings.

Candidate Education:

Bachelor’s Degree in Information Systems, Computer Science, Industrial Engineering, Health Care Administration, Business Administration or other related field; or equivalent or relevant work experience (desire can be substitute with experience in the job).

Master’s degree in Business Administration or Computer science are a plus.

Candidate Background: 

Has substantial IT experience, plus experience in business systems analysis, process engineering and process/organizational transformation and some experience in project management desirable.

Minimum is familiar with the software engineering life cycle for development and the concepts and practices required to implement effective information systems. Possesses a broad understanding of business and business skills.

Minimum has a good understanding of business process improvement, benefit and risk management, and software testing, and of all testing events throughout the development lifecycle.

Minimum takes a systematic and analytical approach to problem-solving and pays close attention to detail.

Business Analyst or Product Owners, Experienced desire.

Experience working in an Agile development environment. 

Workers Compensation and Insurance experience are a plus.

Other position characteristics:

Primary Location: Lakeland, FL

Organization: Workers Compensations. 

Schedule Full-time 

Be able to travel occasionally (25% of the time).


The Conduent difference

We’re the world’s largest business process services company — and we’re modernizing the constituent experience.

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We improve moments in millions of lives in a variety of industry sectors.

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We celebrate new ideas and turn them into unique customer value.

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  • Client Services, Lakeland, Florida, United StatesRemove