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Manager, Software Engineering - Lexington, Kentucky


As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

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  • Adaptable 9
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  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
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  • Versatile

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  • Healthcare

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  • Balance

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  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

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    Additional resources to support employees with families.

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Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Title: Manager, Software Engineering
Position Overview:
Understands the direction/strategy of the client(s) supported by the Digital Processing (DP) organization in order to assist the Platform and Production Services teams (PPST) to anticipate and plan for required support.  This individual captures, maintains and actively manages demand signals from the client for potential new DP services, coordinating with IT leadership. Communicates with Business stakeholders and facilitates feedback and issue resolution as needed.
Primary Responsibilities:
- Work with business sector leadership and stakeholders to:
    • Educate client stakeholders on available DP offerings
    • Train client stakeholders on DP governance processes
    • Communicate overall DP strategy and Service Provider capabilities
    • Capture customer satisfaction and actively engage stakeholders to identify improvements
    • Inform and advise on DP services, functionality, costs, benefits, and implementation requirements
    • Work  with DP Leadership to understand overall DP services and application strategy and direction
- Work with Program Office on status of business projects and issues
- Work with Governance team to understand Governance processes, needs, and requirements
- Communicate stakeholder needs and feedback to Platform and Production Services teams
- Actively manage PPST relationships to resolve issues and facilitate escalation as necessary
- Assist client stakeholders and PPST with delivery issue identification and problem solving
- Develop subject matter expertise related to specific aspects of operations and client processes
- Work closely with stakeholders and PPST delivery personnel to effectively execute specific aspects of DP delivery by:
    • Representing client interests and articulating delivery needs to Program Office and PPST
    • Identifying specific plan deliverables, milestones, and required tasks needed to deliver the services
    • Assisting in navigating the DP organization
    • Facilitating information gathering and needs assessment
Preferred Qualifications:
- An undergraduate business or technical degree is required; or equivalent work experience
- 5+ years’ service delivery and/or management experience in the technology/application domain
- 1+ years’ experience in the digital processing domain
- Experience working in matrix and complex organizations
- Track record in delivering operational excellence (focus on quality, customer satisfaction, etc.)
- Successful track record of building and managing client relationships
- Possesses a broad level of technology understanding and substantial service delivery acumen
- Be a goal-oriented, self-driven individual with a superior ability to execute and sustain a high sense of urgency
- Be well organized with good delegation skills
- Possess excellent oral, presentation and written communications skills, as well as the interpersonal and leadership skills necessary to motivate a team, especially those who do not work directly for you
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.


The Conduent difference

We’re the world’s largest business process services company — and we’re modernizing the constituent experience.

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We improve moments in millions of lives in a variety of industry sectors.

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We celebrate new ideas and turn them into unique customer value.

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  • Software Engineering, Lexington, Kentucky, United StatesRemove