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Production Control Supervisor - Lexington, Kentucky

Overview

As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile

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Rewards

  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance

    Maintaining a work/life balance is the key to success.

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Compensation

    Competitive salaries.

  • Family Support

    Additional resources to support employees with families.

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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Responsibilities


About Conduent


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.


Job Description


Req ID: 2019-8906
Locations: Lexington, Kentucky, United States
Job Type: Full-time regular
Travel: No

POSITION PURPOSE

Determines staff resource requirements, computing resource requirements, schedules and monitors staff activities, schedules and monitors production jobs for mainframe to ensure jobs and activities are completed accurately and on-time to ensure proper processing of items or escalation to the right groups for speedy resolution and minimum impact on business, serves as subject matter expert, maintains knowledge documentation, updates PC checklists

EXPECTATIONS

A fully qualified, intermediate member of the production control family, the Production Control supervisor job encompasses various data control, and scheduling responsibilities of operations. Supervisors apply a broad working knowledge of computing/operating concepts, practices and procedures to ensure the timely scheduling and processing of source data and reports in support of designated system (s). The PC Supervisor generally works on moderately complex assignments, equipment and/or operating environment referring to established procedures. Typically operates in tandem with their perspective teams to resolve standard scheduling problems, but work is generally closely monitored. Errors may cause delay, expense and/or disruption in customer activities.  Must ensure that SLA mandated TATs are met for automated tasks.

PRINCIPAL DUTIES AND RESPONSABILITIES

  • Ensures SLAs and TATs for all workflow items.
  • Subject matter expert.
  • Delegates responsibilities
  • Determines computing resource requirements
  • May verify input/output count for accuracy and duplicate checking
  • Evaluates processing workload and schedules jobs to meet functional deadlines and to maximize utilization of resources using job-scheduling software.
  • Troubleshoots processing problems and resubmits jobs as necessary and/or escalates to supervision
  • Ensures availability of hardware and associated equipment, resources, etc. monitoring execution from console or workstation
  • Responds to requests from systems and applications software, hardware support personnel and users for general production control assistance.
  • May develop or modify job control language and procedures as necessary
  • May perform or assist in performing various associated I/O operations and library functions
  • Maintains associated production reports, logs, etc. in support of function
  • Checks clients and ensures transmissions of claims
  • Troubleshoots technical and logistical issues
  • Prepares daily and monthly reports for senior management on diverse metrics

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • 5 years minimum work experience in IT troubleshooting, incident resolution practice. Specialized vocational, trade school or equivalent training preferred.
  • 3 years minimum staff management experience.
  • 80% English proficiency, both verbal and written
  • 5 years progressively responsible related experience demonstrating familiarity with a broad range of medium and large scale computer systems, platforms, peripherals and standard operating procedures including a basic working knowledge of scheduling and job data
  • management languages such as SQL, access etc. Previous experience as a computer operator is desired but not required.
  • Flexibility and the ability to operate under stressful, time-sensitive production deadlines
  • Detail orientation and above average math skill
  • Organized work habits
  • Good customer service orientation; responsiveness to deadlines.
  • Maturity of judgment under pressure/ability to identify scheduling problems and to mediate or escalate problems without delay to appropriate levels for resolution.
  • Commitment to quality and personal ethics
  • Flexibility and the ability to operate under stressful, time-sensitive production deadlines

WORKING CONDITIONS

  • Frequent use of Personal Computer and/or computer terminals
  • Quick-reaction/high stress/customer focused team environment
  • Computing production environment.


Closing


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:click here to access or download the form.

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  • Information Technology, Lexington, Kentucky, United StatesRemove