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Manager, Workforce Management - Lübeck, Germany


As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile

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  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance

    Maintaining a work/life balance is the key to success.

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Compensation

    Competitive salaries.

  • Family Support

    Additional resources to support employees with families.

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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About Conduent

Conduent delivers mission-critical services and solutions on behalf of businesses and governments creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of allinsured patientsin the U.S., 10 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more

Job Description

Req ID: 2019-17060
Locations: Lübeck, Schleswig-Holstein, Germany
Job Type: Full-time regular
Travel: 25%

  • Manages a WFM team to ensure consistency & quality of output from WFM disciplines.
  • Implements new standard operational procedures and new processes for the WFM team managed.
  • Ensures WFM team activities align with WFM standards to drive process stability & reproducibility as well as increased allocation flexibility.
  • Determines WFM allocation assignments to business engagements or initiatives to meet support requirements.
  • Maintains WFM support capacity outlook/plan to ensure work is adequately balanced across teams and anticipates support need fluctuations due to business or activity expansion/contraction.
  • Identifies process innovation opportunities and coordinates with WFM subject matter experts to improve processes.
  • Drives WFM employee development in order to elevate the support capability.
  • Supports WFM Business Partners as first point of internal escalation beyond WFM team and/or Supervisor.

So sieht Ihr Arbeitsalltag aus:

  • Verantwortung für die Performance und Entwicklung der unterstellten Mitarbeiter
  • Entwicklung und stetige Verbesserung der WFM-Struktur
  • Projektweite Sicherstellung von Qualitätsstandards
  • Entwicklung von historischen und Realtime-Dashboards für das Management und für die operative Steuerung
  • Regelmäßige Auswertungen und Information der Stakeholder
  • Sicherstellen der relevanten Projekt-KPIs

Das erwarten wir von Ihnen:

  • Entwicklung von historischen und Realtime-Dashboards für das Management und für die operative Steuerung
  • Gute analytische Fähigkeiten sowie Kenntnisse in MS Office
  • Hohe Konflikt- und Entscheidungsfähigkeit, Fingerspitzengefühl & Durchsetzungsvermögen
  • Gute Englischkenntnisse in Wort und Schrift
  • Hohes Maß an Eigenverantwortung
  • Hohe Belastbarkeit, auch bei wechselnden Anforderungen
  • Gute Kenntnisse über CC-Prozesse, Einsatzlogistik, Vorhersagemodelle

Das können Sie von uns erwarten:

  • Flexible Strukturen, flache Hierarchien und lebendige Firmenkultur
  • Moderner Arbeitsplatz mit entsprechender Technikausstattung
  • Leistungsgerechte Vergütung
  • Kontinuierliche Entwicklungsmöglichkeiten
  • Selbstständiges und verantwortungsvolles Arbeiten

Ihr Ansprechpartner für diese Stellenanzeige:

Frau Basak Simsek

Bewerben Sie sich online über den Button „Apply“, und geben Sie im Anschluss Ihre Daten in das Formular ein oder schicken Sie uns eine E-Mail mit Ihrer Bewerbung oder Fragen zu unserem Standort und unseren Projekten an:

Alternativ können Sie sich auch unter unsere Whats App Nummer 0151/ 10 84 18 99 bewerben oder unter unserer kostenlosen Bewerberhotline: 0800/ 00 00 725.

Wir freuen uns auf Sie!


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:click here to access or download the form.


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  • Client Relationship Management / Service Delivery, Lübeck, Schleswig-Holstein, GermanyRemove