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Payment Services Associate II - Memphis, Tennessee


As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile

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  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance

    Maintaining a work/life balance is the key to success.

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Compensation

    Competitive salaries.

  • Family Support

    Additional resources to support employees with families.

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at

Hours:   Sunday, Monday, Tuesday, Thursday, Friday 7am-3:30pm

Summary: Responsible for routine operation of BancTec Docuscans equipment for scanning documents.
Also responsible for routine operation of equipment for capturing checks such as transports that may also include KFI functions.
Incumbent will also need to perform routine maintenance on equipment in order to minimize quality issues and downtime.

Typically requires problem solving abilities, basic understanding of functional equipment and related processes as well as computer operations.
Must be able to perform equipment operation and maintenance, maintain daily logs, and capture issues logs.
You may be required to have 1 or more years of experience to acquire necessary skills and knowledge.

Key Responsibilities (Essential Duties):

  • Operating department equipment, and troubleshooting any problems that may arise
  • Performing basic preventative and routine maintenance on assigned equipment
  • Escalating any service issues to appropriate service contact and / or workflow coordinator / supervisor when required
  • Providing preventative maintenance by cleaning machine and ensuring safe operating conditions

    Other Responsibilities (Non-Essential Duties):

  • Cross-train to possess the ability to support all areas within the Lockbox department

    Education and Experience (Required):

  • High School Diploma or equivalent
  • 1 year working experience within the Lockbox department

    Knowledge and Skills (Required):
  • Basic computer operating knowledge (touch screen, mouse, reboot, etc)
  • Ability to manage fast-paced deadline driven environment & multitask
  • Ability to accurately troubleshoot areas of machine
  • Ability to focus on job priorities and excellent time management skills
  • Excellent organizational skills
  • Good communication skills (both verbal and written)

    Working Environment:

  • Fast-paced production environment
  • Exposure to moderate noise levels
  • Work area is cooled in accordance with operating specifications of machinery

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.


The Conduent difference

We’re the world’s largest business process services company — and we’re modernizing the constituent experience.

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We improve moments in millions of lives in a variety of industry sectors.

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  • Service Delivery Payment Services, Memphis, Tennessee, United StatesRemove