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Business Analyst II - Morrisville, North Carolina

Overview

As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile

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Rewards

  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance

    Maintaining a work/life balance is the key to success.

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Compensation

    Competitive salaries.

  • Family Support

    Additional resources to support employees with families.

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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Responsibilities

Description
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.
Purpose:
  • Responsible for analyzing customer requirements and the analysis of information/data.  Manages projects if required.  Provides input to improve overall efficiency and processes
  • The role holder under moderate supervision of the Senior Solution Consultant/Solution Consultant Manager is responsible for understanding the business needs and identifying how best to meet those needs. This includes working with the business and the technology areas to gather requirements for development and management. The role analyzes, validates and documents the business and system requirements.
  • This role designs, modifies and creates business processes that will be used to implement the business transformation solutions. This is done through research and fact-finding combined with a basic understanding of applicable business processes, systems, and industry requirements.
  • The role holder adheres to the established processes and requirements management methodology and practices, while carrying out their responsibilities. This includes meeting established quality standards.
Primary Responsibilities:
  • Must be able to travel nationally, up to 10% at times, providing on-site consulting work to clients.
  • Must be able to manage multiple projects utilizing strong planning and organizational skills
  • Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping, and business process redesigning
  • Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management, and support 
  • Investigates operational requirements and problems, seeking effective business solutions through improvements in automated and non-automated components of new or changed business processes
  • Assists in the analysis of the underlying issues arising from investigations into requirements and problems and identifies available options for consideration.
  • Works with clients/users in defining acceptance tests.
  • Specifies and develops test scenarios to test new/redesigned processes, deliver improved ways of working for the end user at the same time as delivering efficiencies and planned business benefits.
  • Records and reports test results.
  • Uses test plans and outcomes to specify user instructions.
Key Tasks:
  • Works with colleagues and clients/users to investigate and model business functions, processes, information flows and data structures, using methodical and consistent techniques.
  • Works with colleagues and clients/users to investigate operational requirements and problems, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes/procedures, organization and equipment. Assists in the analysis of the underlying issues arising from investigations into requirements and problems, and identifies available options for consideration.
  • Works with colleagues and clients/users in specifying information flows, processes/procedures, and data objects that will meet the business requirements.
  • Documents all work using the required standards, methods and tools.
  • Arranges, prepares and takes part in client/users meetings and presents issues and solutions both orally and in writing.
  • Assists clients/users in defining acceptance tests for automated systems, in a thorough and reliable manner.
  • Assists in defining, planning and justifying (in business terms) projects to develop/implement automated and non-automated components of new or changed processes.
  • Working with users, reviews proposed benefits and risks in the new/redesigned processes, confirms the acceptance criteria for these processes, and ensures that they are properly documented in the business justification.
  • Specifies and develops test scenarios to test that new/redesigned processes deliver improved ways of working for the end user at the same time as delivering efficiencies and planned business benefits.
  • Records and reports test results.
  • Uses test plans and outcomes to specify user instructions.
 Core Skills:
  • Excellent business process and/or project experience using tools such as Visio, MS Project, and any relational database system
  • Analytical nature with the ability to solve complex business issues
  • Technical aptitude and a high degree of self- motivation to train teams on Product functionality
  • Excellent business process and best practices experience or aptitude
  • Outstanding verbal, written and presentation skills with the ability to build effective customer relationships 
Scope:
  • Single business process, or sub-process, within a specific geographic region and/or business unit.
Autonomy:
  • Works under broad direction.
  • Full accountability for own technical work or project/supervisory responsibilities.
  • Receives assignments in the form of objectives.
  • Establishes own milestones, team objectives and delegates assignments.
  • Work is often self-initiated.

Influence:
  • Influences organization, customers, suppliers and peers within industry in area of specialization.
  • Significant responsibility for the work of others and for the allocation of resources.
  • Decisions impact on success of assigned projects i.e. results, deadlines and budget.
  • Develops business relationships with customers.
Complexity:
  • Challenging range variety of complex technical or professional work activities.
  • Work requires application of fundamental principles in a wide and often unpredictable range of contexts.
  • Understands relationship between specialism and wider customer/ organizational requirements.
General:
  • Uses best practices and knowledge of internal or external business issues to improve products or services
  • Acts as a resource for colleagues with less experience
  • Requires in-depth knowledge and experience
  • Decisions guided by policies, procedures and business plan
  • Generally domestic scope/accountability
Required Skills:
  • 7+ years of experience as a Business Analyst or Solution Consultant in a business or technical environment
  • Bachelor's degree preferred in business-related field
  • Ability to learn and master new technologies with a technical aptitude
  • Some software development background or experience working for a software company
  • Certification – Solution Consultant, Business Analyst, Industry-Specific
  • Enterprise-level business project experience with strong process analysis, design, and documentation skills
  • Excellent MS Office and MS product knowledge
  • Strong interpersonal skills with superior written and verbal communication skills
  • Extremely detail oriented and customer focused
  • Must be currently eligible to work in the US for any employer without sponsorship.
  • Must consent to and successfully clear all required pre-employment screenings.
 Location: This position is located onsite in Morrisville, NC. No relocation assistance is provided.
 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:click here to access or download the form.

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