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Conversational AI Platform Manager - Morrisville, North Carolina

Overview

As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile

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Rewards

  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance

    Maintaining a work/life balance is the key to success.

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Compensation

    Competitive salaries.

  • Family Support

    Additional resources to support employees with families.

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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Responsibilities

Description
Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether its digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. After applying, please check your email (including spam folder) for updates on this position.
Job Overview
The Conversational AI Platform Manager will be part of our Automation Practice within Conduent Technology Innovation Group and will report into Director – Automation Practice. Conduent Technology Innovation is the core innovation group within the company that ideates and develops new innovative capabilities, which impacts the entire company. This role’s primary responsibility is developing the vision & driving the strategy, planning and development of Conduent’s “Conversational AI platform”, called as “Dara”. This platform will be used to support Conduent business needs related to conversational interfaces and also enable new offerings for the company.
Responsibilities:
  • Develop, own and evolve a full fledged Conversational AI platform on a Cloud infrastructure, which will facilitate creation, deployment and integration of Chatbots and Digital Voice Agents on the existing Contact Center CTI and Web / Mobile applications
  • Co-ordinate closely with the centralized Azure Infrastructure services team to ensure all the requisite Azure cloud related requirements are embedded in our Dara platform
  • Should be a hands-on contributor for development of complex functionalities for the platform using web services & server-side languages
  • Evaluate existing and new technologies, market trends and competitive offerings. Also benchmark Dara’s capabilities against similar such platforms in the market and identify additional capabilities and functionalities to be developed on our platform
  • Help prioritize customer requirements into our platform roadmap. Also responsible for gathering and documenting the detailed offering and platform requirements
  • Build capabilities for integrating Dara with Telephony systems, Live Chat applications, CRM applications and other such digital interaction systems
  • Work closely with LoB offering owners, and the implementation teams including Developers, Data Scientists, Digital Solution Architects, etc. to communicate and enable the customer value, achieve business objectives, and deliver the product opportunity
  • Evangelize and promote our Automation & AI capabilities and strategy both internally as well as externally (e.g., Webinars, Demos, white papers, Training, Client Presentations)
  • Perform product writing and assistance for proposals, marketing documents, RFI and RFPs.
  • Attend industry events and conferences to stay current on industry trends, challenges, and potential market opportunities
Experience Needed:
  • 15+ years’ of experience in platform or product development, from market strategy through ideation, prototyping, platform launch to continuous platform capability enhancement, including at least 5 years in Automation, Building Chatbots and Conversational AI offerings space
  • Must have experience of developing products on MS Azure Cloud infrastructure. Experience with Google cloud will be highly preferred
  • Must have at least 3 years of work experience in building AI powered chatbot applications using the likes of Microsoft LUIS, IBM Watson, Amazon Lex, Google DialogFlow cognitive services or NLP technologies, especially Python.
  • Must have experience in building applications and UI layer using .Net / C# as well as Java and Angular technologies
  • Experience working in Agile – Scrum models of project execution
  • Practical experience in building production quality and large-scale deployment of applications related to natural language processing and machine learning
  • Should have a deep understanding of data & system security architecture
  • Has strong technical background and remains evergreen with technology and industry developments
  • Bachelor’s Degree required, Master’s preferred.
Additional Requirements:
  • Ability to quickly learn new technology and industry domains and interact in a rich way with the research and engineering communities in addition to lines of business.
  • Strong oral communications skills including ability to make presentations and prospect with clients
  • Strong analytical skills, computer skills and excellent organizational skills
  • Ability to work independently as well as on a team with limited supervision
  • Experience working with remote and global teams
  • Excellent collaboration and negotiation skills
  • Ability to travel (25%) may be required
  • Proven program management skill set
  • Results driven with a positive can do attitude
Qualifications:
  • Prior experience in a similar role is required
  • Please include other requirements as appropriate
  • Must be currently eligible to work in the US for any employer without sponsorship
  • Must consent to and successfully clear all required pre-employment screenings.
Location: This position is located in Morrisville, NC(Located near the Raleigh/Durham area).
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

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The Conduent difference

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