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Professional II, Training - Morrisville, North Carolina

Overview

As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile

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Rewards

  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance

    Maintaining a work/life balance is the key to success.

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Compensation

    Competitive salaries.

  • Family Support

    Additional resources to support employees with families.

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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Responsibilities

Description
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.    

Title: Professional II, Training



Position Overview: 

  • Responsible for activities involved in the; needs assessment, design, preparation, and delivery of training programs for technical and business audiences both internal and external


  • Develops new training materials and/or revises current material to ensure training needs are met

  • Interacts with functional organizations to develop specifications for content of courses


  • Uses needs assessment tools to determine effectiveness of training programs.  Identifies appropriate improvements to improve training effectiveness.
Requirements: 

  • Deep knowledge of current training development and delivery processes, including adult learning theories and instructional design principles

  • Effective facilitation skills, such as ability to facilitate open discussion in a less structured environment

  • Effective class preparation skills

  • Effective organizational skills including the ability to manage multiple tasks and to interact with a variety if internal and external audiences

  • Ability to analyze effectiveness of training and to document, with guidance from the training manager, appropriate solutions without compromising instructional design and adult learning theory.

  • Min 5 years’ experience as an L&D t raining professional



  • Knowledge of e-learning platforms and practices

  • Experience in software product training
  • Proficient in MS Office and Learning Management Systems (LMS)

  • Experience with Microsoft Teams and SharePoint

  • Excellent communication & presentation skills; sharp business acumen

  • Bachelor’s Business, Psychology or a related field

  • Must be able to travel up to 25% of time within the United States 

Preferred: 
  • Knowledge of RPA (Robotic Process Automation) tools and applications

  • Knowledge of Microsoft Power BI

  • 10 plus years of designing and delivering technical training to technical audiences in the IT arena.

  • Experience utilizing ADDIE or equivalent training development and execution model

  • Professional Training / Teaching Certification(s)
    certification (e.g. CPLP) 


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:click here to access or download the form.

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The Conduent difference

We’re the world’s largest business process services company — and we’re modernizing the constituent experience.

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Industries

We improve moments in millions of lives in a variety of industry sectors.

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Innovations

We celebrate new ideas and turn them into unique customer value.

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  • Training, Morrisville, North Carolina, United StatesRemove