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Software Testing Manager - Healthcare Claims Processing - Morrisville, North Carolina


As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

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  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

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  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance

    Maintaining a work/life balance is the key to success.

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Compensation

    Competitive salaries.

  • Family Support

    Additional resources to support employees with families.

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Title:Software Testing Manager
The Software Testing Manager establishes metrics, mentors team members and ensure the quality of complex healthcare IT systems. You will be responsible for all aspects of the quality assurance process throughout the project lifecycle, working closely with both technical and non-technical team members. You will be accountable for guiding the development of testing standards, as well as validating that testing teams are adhering to them.
- Leadership and management of testing for complex healthcare transaction processing systems.
- Ensuring alignment with IT standards and strategies.  
- Able to manage testing team, test methodologies, best practices, processes and tools.
- Able to manage appropriate initiating, test planning, executing, monitoring and controlling and closing for the project to achieve project benefits.  
- The role holder adheres to the established project management methodology and standards while carrying out responsibilities. This includes applying test management and development and delivery lifecycle processes to complex information technology projects and ensuring alignment with IT standards and strategies.
- Accountable for ensuring quality of software releases into production for manual and automated, application security and performance testing.
- Ensure appropriate involvement of all stakeholders for the project.
- Report progress and health of testing and incorporate feedback from all stakeholders
- Proactively identify and manage risks and issues pertaining to the project.
- Track the progress of project activities and deliverables and the non-project work to the consolidated project benefits.
Preferred Qualifications:
- Minimum of 7 years’ of experience in a Software Testing leadership role.
- Minimum of 2 years’ of Automation Framework Software Testing Experience.
- Minimum of 4 years’ of Healthcare Claims software testing experience.
- Experience managing a team of at least 10 software testers to include writing their yearly evaluations.
- Experience managing teams of onshore and offshore software testers.
- Experience in test automation and assists the management in framework design, maintenance and enhancements for one of the areas (Performance, automation or security testing).
- Ability to promote corporate global testing initiatives
- Experience in Pharmacy Benefit Managers (PBMs) a plus.
- Must have experience in using testing management tools (test cases, defects, test reporting)
- Experience in multiple SDLC methodologies (Agile Kanban/Scrum, Waterfall), QA practices and procedures
- Experience working with multi-cultural distributed teams
- Experience in systems specifications analysis, testing methodology, test plan formulation, and reporting
- Coordinating and managing the testing execution and defect resolution across the integrated systems and teams required for solutions delivered within the program, including end-to-end business process testing across all involved systems.
- BA / BS degree in Computer Science, Engineering, Information Systems or equivalent practical experience
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.


The Conduent difference

We’re the world’s largest business process services company — and we’re modernizing the constituent experience.

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We improve moments in millions of lives in a variety of industry sectors.

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We celebrate new ideas and turn them into unique customer value.

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  • Quality Assurance, Morrisville, North Carolina, United StatesRemove