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Client Services Manager (eDiscovery) - New York, New York

Overview

As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile

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Rewards

  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance

    Maintaining a work/life balance is the key to success.

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Compensation

    Competitive salaries.

  • Family Support

    Additional resources to support employees with families.

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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Responsibilities

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.



Representing seasoned talent with a proven track record, the Senior Client Manager is an ambassador on behalf of Conduent Legal and Compliance Solutions, CLCS, to our clients.
Every interaction with corporate clients, law firms or a collaborative partner carries with it the reputation, image and industry branding of Conduent Legal and Compliance Solutions at large.
Senior Client Managers are experienced E-Discovery professionals with expert knowledge of how service providers fit into a legal and discovery framework.
They have a consistently demonstrated aptitude and skill for technology-based and logic-based work.
Senior Client Managers are problem solvers; they excel at project management on all levels.
They work effectively in a team environment and are extraordinarily capable of handling a heavy, dynamic and expanding case load.
Additionally, they thrive on challenges associated with the unexpected and deftly respond to emergency situations. The Senior Client Manager’s forte must be a natural inclination towards service.
A
Senior Client Manager works intensely to make a client’s experience with our company and our suite of tools a productive and positive experience.

The Senior Client Manager will have demonstrated skill and experience in all aspects of services to our clients, including exemplary communications, thorough understanding of databases, review platforms and processing environments, mentoring of Client Managers and consistent execution of best practices.
The Senior Client Manager will also have the complete confidence of our clients.
They will have the ability to identify areas for improvement and undertake projects outside the scope of day-to-day tasks.


General Role:

·

Lead multiple matters; play a visible, primary point of contact role and ensure direct accountability for matter success.
·

Lead high level project/matter communication meetings and status updates; offer suggestions, solutions and recommendations.
·

Mentor and delegate work to CMs in consultation with Team Manager.
·

Identify areas for matter and account improvements and initiate and implement related projects.
·

Identify ways to leverage existing data; initiate and implement data mining projects across matters and teams.
·

Collaborate with Team Manager to audit matter/application/process design; implement and release updates and new technology to clients.
·

Create and update internal and client-facing matter/account documentation and general internal guidance and knowledge base information.
·

Enforce and perform rigorous quality control on all work product.
·

Engage in consultative and advisory role with client partners on technology based solutions.
·

Make sound judgment calls on internal and external projects, keeping management in the loop but not requiring instruction.
·

Act as a subject matter expert and troubleshooter onsite without senior management.
·

Address difficult and complex problems and effectively implement and explain solution to clients.
·

Master technical knowledge of our application and other industry-standard technologies.
·

Demonstrate leadership in Client Services and serve as a role model.



Qualifications

·

Possess strong business acumen and professional aspirations with minimum of 3-5 years professional experience.
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Possess Bachelor’s Degree; advanced degrees desirable.
·

Experience conducting high level client meetings without additional management present.
·

Demonstrated expertise in standard and non-standard Operations and Development capabilities.

·

Able to mentor and coach Client Services personnel and onboard new hires.
·

Excellent verbal and written communication skills.
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Experience designing and implementing initiatives that improve process and increase efficiencies.
·

Able to grow relationships with clients and with other industry contacts

Departmental Guidelines

·

Follow the chain of command.
·

Control gossip.
·

Respect your co-workers at all levels.
·

Take problems to the person who can help resolve it.
·

Approach all aspects of Client Service with confidence.
·

Follow through.
·

Support team, department and company management decisions.




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The Conduent difference

We’re the world’s largest business process services company — and we’re modernizing the constituent experience.

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Industries

We improve moments in millions of lives in a variety of industry sectors.

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Innovations

We celebrate new ideas and turn them into unique customer value.

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  • Client Services, New York, New York, United StatesRemove