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Manager, Client Services-eDiscovery - New York, New York

Overview

As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile

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Rewards

  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance

    Maintaining a work/life balance is the key to success.

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Compensation

    Competitive salaries.

  • Family Support

    Additional resources to support employees with families.

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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Responsibilities

Description
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. 

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. 

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.


Position Overview
This position is both a “client” and “people” leadership role for Conduent Legal and Compliance Solutions (CLCS),  and requires the following: (1) active participation in overseeing client matters from inception to completion; (2) engagement in technology-focused consultation for all assigned clients; and (3) personnel growth & management of client service professionals.

General Role
The individual in this position:
1.   Serves as a customer relations expert with a high degree of client service focus and support across a wide spectrum of clients;
2.   Provides workflow management for Client Service projects by prioritizing tasks, coordinating workflows and serving as a reference for the team;
3.   Communicates regularly with law firms to assess needs, develop project strategy, report milestones, solicits feedback;
4.    Serve as a point of contact for internal CLCS cross-departmental relations;
5.    Follows and enforces policies, protocols and standards;
6.    Accounts for the progress, performance and quality of work by the team;
7.    Reports to a Client Services Director and provides leadership to the team.
The individual in this position must demonstrate people management skills as well as project management skills.  The job requires experience in all aspects of complex litigation and data management, and an understanding of the litigation and discovery lifecycle.  The Manager must be able to work independently with attorneys, clients, vendors, management and peers.  The skillset must include application of technology know-how, problem solving, status reporting, strategic input and professional mentorship.  The Manager must be able to execute his/her performance to successful end points across the team, Client Services and CLCS.

Client Relations and Project Management (70%) 
Under guidance from the Director, this position will be responsible for the following:


  • Stay abreast of all active matters; Monitor potential deviations or problems closely and provide guidance to avoid pitfalls; Work on day-to-day matter tasks;
  • ·
    Establish and maintain familiarity with all team related activities, evaluate client needs, goals and requirements to achieve overall objectives;
  • ·
    Implement and actively participate in comprehensive project plans,  status reports, proactive communications and post mortem reports;
  • ·
    Determine eDiscovery client needs via regularly scheduled client meetings and provide consultative support when discussing current or upcoming projects;
  • ·
    Maintain and enforce Standard Operating Procedures, Protocols and Policies.

Leadership/Management (30%)

This position carries out supervisory responsibilities in accordance with Director guidance, policies and applicable laws.  The responsibilities include interviewing and training employees, appraising performance, balancing work loads, addressing complaints and resolving problems.

The Manager position will:

  • ·
    Lead by example & establish clear expectations; set direction and priorities; ensure work levels are balanced across the team; resolve internal staff issues in a timely manner; keep team informed of all appropriate information; delegate to or seek assistance from appropriate levels;
  • ·
    Facilitate professional development by providing opportunities, support and timely feedback on work product that includes regular coaching and recognition of staff performance and accomplishments;
  • ·
    Adhere to company standards and protocols; seek opportunities to increase departmental efficiencies and reduce expenses by streamlining functional tasks and activities.

Requirements

  • ·
    Minimum of 5 years’ experience in leadership position(s) with law firms, corporate legal departments and/or electronic discovery service providers.
  • ·
    Deep understanding of eDiscovery and litigation support industry.
  • ·
    Bachelor’s degree required, advanced degree a strong plus. Project Management Professional (PMP) designation a plus.
  • ·
    Ability to work well under pressure and meet tight deadlines.
  • ·
    Strong organizational and project management skills, ability to effectively juggle competing demands, prioritize appropriately, and oversee multiple tasks simultaneously.
  • ·
    Strong technical understanding and/or experience with eDiscovery lifecycle is required.
  • ·
    Advanced knowledge and experience with all MS Office applications, particularly Excel.  Extensive experience with industry leading litigation support software or comparable applications.
  • ·
    Strong written & interpersonal skills to effectively communicate with diverse audiences at varying degrees of expertise.
  • ·
    High degree of confidence and energy underscored with strong leadership.
  • ·
    Excellent customer service skills & strong understanding of IT systems and technology.


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form




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