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Responsable Delivery (H/F) - Roubaix, France


As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile

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  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance

    Maintaining a work/life balance is the key to success.

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Compensation

    Competitive salaries.

  • Family Support

    Additional resources to support employees with families.

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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About Conduent

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at

Job Description

Req ID: 2019-7529
Locations: ROUBAIX, Hauts-de-France, France
Job Type: Full-time regular
Travel: 25%

Notre client est l'une des entreprises leaders dans l'industrie automobile, produisant environ 3 millions de voitures par an. Nous recherchons un Responsable Delivery responsable de la mise en place de plusieurs services et solutions liés au service client à travers le monde. Le Responsable Delivery travaille en étroite collaboration avec les équipes internes basés sur chaque centres mais également avec le Client. De plus, il participe à l'amélioration de la performance de ce projet au sein de l'organisation Conduent.

  • Responsable Delivery (H/F)

Les missions sont les suivantes : 

Piloter le contrat de services dont vous avez la responsabilité. Définir les indicateurs et veiller à garantir auprès du Client les niveaux de services contractualisés.

Veiller à la prise en compte des évènements pouvant impacter le contrat de services tout au long de son cycle de vie 

Prendre la responsabilité de l'élaboration des plans de progrès et formuler les plans d'actions 

S'assurer de l'impact de tout changement sur le niveau de service, particulièrement sur les engagements de niveau de service et sur les accords opérationnels

Analyser et évaluer les résultats des indicateurs et proposer des plans d'actions 

Assurer le reporting client 

Suivre le budget du contrat de services 


Vous justifiez d’une expérience réussie à un poste similaire

Vous avez de l’expérience dans le domaine des centres d’appels et/ou dans la gestion d’un centre de production

Vous connaissez le secteur automobile et ses spécificités

Déplacements fréquents  à l'international à prévoir 

L’anglaisest nécessaire pour réussir sur le poste

Merci de postuler avec votre CV en anglais


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:click here to access or download the form.


The Conduent difference

We’re the world’s largest business process services company — and we’re modernizing the constituent experience.

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We improve moments in millions of lives in a variety of industry sectors.

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Faces of Conduent

Recognizing our employees and their journeys toward success.

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  • Client Relationship Management / Service Delivery, Roubaix, Hauts-de-France, FranceRemove