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Responsable Projet en Relation Client H/F - Roubaix, France

Overview

As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile

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Rewards

  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance

    Maintaining a work/life balance is the key to success.

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Compensation

    Competitive salaries.

  • Family Support

    Additional resources to support employees with families.

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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Responsibilities


About Conduent


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.


Job Description


Req ID: 2019-10696
Locations: ROUBAIX, Hauts-de-France, France
Job Type: Full-time regular
Travel: 25%

CONDUENT est une société spécialisée dans la prestation de service grand compte à dimension internationale. Lancée début Janvier 2017 suite à la scission duGroupe Xerox, Conduent devient un des leader dans le domaine de la prestation de services en proposant aux gouvernements et aux entreprises des solutionsd’externalisations. Le siège social France de CONDUENT est implanté à Guilherand-Granges, en Ardèche à 5 minutes de Valence. 
Nous sommes à la recherche d’un Responsable Projet (H/F) sur notre site de Roubaix (59)

Présentation entreprise et client : 
Vous êtes passionné de voiture et vous avez une expérience réussie en Centre de Contact ? 
Rejoignez Conduent pour ce nouveau projet. Vous serez au cœur d’un nouveau projet de service client pour une entreprise leader dans l’automobile. 

Activités principales : 

Les missions et responsabilités du/de la Responsable Projet (H/F) incluent : 

  • Comprendre la demande du Client et assurer le déploiement du projet 
  • Implication dans des projets avec diverses équipes (Planification, IT, RH, Recrutement, Formation, Opérationnelles) dans un but d’amélioration continue
  • Suivre la vie du projet (besoin client, spécification fonctionnelle, lotissements, livrables, critères de réception...) 
  • Être en lien avec l’équipe projet et assurer une bonne communication entre les départements concernés 
  • Livrer le projet au niveau de qualité attendu par le client 
  • Assurer la rentabilité du projet 
  • Assurer le suivi auprès des clients 

Votre profil : 

Vous justifiez d’une expérience réussie à un poste similaire idéalement dans le domaine de la prestation de service ( BPO).

Vous avez impérativement la connaissance du domaine du centre d’appels et/ou du domaine de l’automobile.

Vous utilisez et avez la parfaite connaissance des outils de gestions/ suivi de projet (MS project, Visio, etc…)

Vous êtes certifié Prince2/ PMP, etc..

La maitrise de l’anglais professionnel est une compétence nécessaire pour réussir sur le poste qui s’inscrit dans un environnement international. ( Vous échangerez avec des natifs Anglais et serez impliqué dans des échanges importants avec le client)

Merci de postuler avec votre CV en anglais


Closing


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:click here to access or download the form.

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The Conduent difference

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  • Professional Services / Project Management, Roubaix, Hauts-de-France, FranceRemove