Customer Experience Associate I - San Antonio, Texas

About Conduent

Conduent delivers mission-critical ​services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of allinsured patientsin the U.S., 10 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more atwww.conduent.com.

Job Description

Req ID: 2019-16874
Locations: San Antonio, Texas, United States
Job Type: Full-time regular
Travel: No

We provide paid training starting December 16th.

TRAINING: Full-time classroom training, Monday through Friday for three weeks followed by one week of full time on-the-job nesting and guidance.

SHIFT/SCHEDULE: Candidates must be available to work varied shifts along with 2 Saturdays a month as part of a regular shift. We are looking for people who would have flexibility in their schedules to be able to work an 8 hour shift between the hours of 8:30 to 5:30pm, Monday-Saturday.

BENEFITS: From start of employment, health, dental, and vision insurance is offered as well as 401k, holiday pay and paid time off accumulates after 180 days of employment.

Customer Service Agent Responsibilities:

• Correctly answer incoming calls from customers Including but not limited to general inquiries about accounts, account replenishment requests, orders & status and other issues.
• Greet and converse with customers in a courteous, friendly and professional manner
• Recognize and effectively solve exceptional customer situations
• Deliver outstanding customer service
• Possess excellent listening skills uncovering and understanding customer requirements and / or problems
• Be able to explain an issue and gain agreement with the customer
• Be detail oriented and as applicable, replying to customer emails or chats with proper grammar, spelling and accurate information
• Be able to work in a fast-paced environment

Candidates should be able to:

Provide Outstanding Customer Service Skills

Excellent Communication and Listening Skills, communicating with appropriate sense of urgency and ability to appreciate the context of the customer’s experience

Great Computer Navigation & Typing Skills 35+ wpm

Availability to work 40 hours/week

Ability to complete every single day of training

HS. Diploma or G.E.D. Certificate

18 Years of Age or Older

Pass required customer service assessment(s)

Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:click here to access or download the form.