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Customer Experience Associate I - San Antonio, Texas


As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile

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  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance

    Maintaining a work/life balance is the key to success.

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Compensation

    Competitive salaries.

  • Family Support

    Additional resources to support employees with families.

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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About Conduent

Conduent delivers mission-critical services and solutions on behalf of businesses and governments creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of allinsured patientsin the U.S., 10 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more

Job Description

Req ID: 2019-16874
Locations: San Antonio, Texas, United States
Job Type: Full-time regular
Travel: No

We provide paid training starting December 16th.

TRAINING: Full-time classroom training, Monday through Friday for three weeks followed by one week of full time on-the-job nesting and guidance.

SHIFT/SCHEDULE: Candidates must be available to work varied shifts along with 2 Saturdays a month as part of a regular shift. We are looking for people who would have flexibility in their schedules to be able to work an 8 hour shift between the hours of 8:30 to 5:30pm, Monday-Saturday.

BENEFITS: From start of employment, health, dental, and vision insurance is offered as well as 401k, holiday pay and paid time off accumulates after 180 days of employment.

Customer Service Agent Responsibilities:

  • Correctly answer incoming calls from customers Including but not limited to general inquiries about accounts, account replenishment requests, orders & status and other issues.
  • Greet and converse with customers in a courteous, friendly and professional manner
  • Recognize and effectively solve exceptional customer situations
  • Deliver outstanding customer service
  • Possess excellent listening skills uncovering and understanding customer requirements and / or problems
  • Be able to explain an issue and gain agreement with the customer
  • Be detail oriented and as applicable, replying to customer emails or chats with proper grammar, spelling and accurate information
  • Be able to work in a fast-paced environment

Candidates should be able to:

Provide Outstanding Customer Service Skills

Excellent Communication and Listening Skills, communicating with appropriate sense of urgency and ability to appreciate the context of the customer’s experience

Great Computer Navigation & Typing Skills 35+ wpm

Availability to work 40 hours/week

Ability to complete every single day of training

HS. Diploma or G.E.D. Certificate

18 Years of Age or Older

Pass required customer service assessment(s)


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:click here to access or download the form.


The Conduent difference

We’re the world’s largest business process services company — and we’re modernizing the constituent experience.

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We improve moments in millions of lives in a variety of industry sectors.

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  • Client Relationship Management / Service Delivery, San Antonio, Texas, United StatesRemove