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Customer Care Associate I - Sandy City, Utah

Overview

As a team member in our Customer Care business, you’ll focus on building trust with our clients. Depending on your role, you could be helping customers directly through voice and chat, training tomorrow’s leaders, or leading the way to ensure our centers run more smoothly. At Conduent, we give our employees the opportunity to further develop their interpersonal communication skills and push boundaries of collaborative thinking.

  • Full Time
  • Entry Level Customer Service
  • Benefits Included

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Communicator 9
  • Problem-Solver 9
  • Personable 8
  • Compassionate 7
  • Multi-Tasker 6
  • Creative 5
Traits are on a scale of 1 to 10

Addtional Traits

  • Trustworthy
  • Collaborative
  • Consistent
  • Efficient
  • Independent
  • Organized
  • Team Player

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Rewards

  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Varying Schedules

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Company Discounts

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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Responsibilities

Description
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.

FT Call Center Rep - Work at Home
Conduent Services
    If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, join the Conduent Services Team and apply today!
Call Center Job Description - may perform one or more of the following:
  • Completes questionnaire/survey via telephone using standard scripts and standard operating procedures.
  • Obtains and/or verifies needed information for our cases by answering incoming calls
  • Makes outgoing calls when further information is needed
  • Documents all call information according to standard operating procedures
  • Routes calls to appropriate departments
  • Utilizes scripted Frequently Asked Questions to respond to caller inquiries
  • Maintains and improves quality results by adhering to standards and guidelines; recommends improved procedures
  • All other duties as assigned.
Education and Experience
  • High school diploma or equivalent
  • Excellent computer navigation skills (move between multiple windows and programs)
  • Knowledge of customer service principles and practices
  • Some experience in a call center or customer service environment
  • Outstanding customer service skills
  • Excellent communication skills
  • Good data entry and typing skills 35+ WPM
  • Bilingual Spanish preferred
  • Ability to pass a background check and drug screen
Key Competencies
  • Verbal and written communication skills
  • Listening skills
  • Judgment
  • Attention to detail
  • Team work
Work at Home – must haves:
  • Existing High-Speed Internet access
  • Quiet noise free home office space, free of distractions
**NOTE: While you are clocked in, working virtually is NOT something that can be combined with watching TV, preparing meals, running errands, car-pooling, doing household chores, providing pet care, elder care or childcare. Virtual workers with dependents must make arrangements for personal chores as if they were working in a conventional office location. This position Is Not a flexible job where employees can set their own hours. Schedules must be adhered to.
HOURS: Schedule (Central Time) to be determined by availability.
Total: 40 hours



Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

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