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Inf Mgmt Assistant / Desktop Support Representative - Sandy City, Utah

Overview

As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile

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Rewards

  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance

    Maintaining a work/life balance is the key to success.

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Compensation

    Competitive salaries.

  • Family Support

    Additional resources to support employees with families.

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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Responsibilities

Description
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.

Primary Responsibilities:
·
PC user support, new hire systems setups, and desktop/laptop software evaluations and upgrades.
·
Provides quick response and maximum uptime for all users and performs end user training when necessary.
·
Installs and repairs microcomputer hardware and peripheral components such as monitors, keyboards, printers, scanners, and disk drives.
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Assists in determining suitable software to meet user requirements.
·
Troubleshoots software and hardware failures and identifies network problems when they relate to personal computers.
·
Sets up and maintains user accounts found under domains managed by the HPI group.
·
Assist SBUs in major projects that involve desktop, such as moving to a new office or supporting development team in software upgrades.
·
Support Security team in major security patching and updates that can’t be handled by automated tools and need hands-on assistance.
·
May require PC system experience in a LAN environment, strong understanding of Windows operating systems, experience with all Microsoft Office products as well as troubleshooting experience and understanding of e-mail.
·
Provides technical on-site maintenance and support for new and existing systems
·
Provides technical maintenance and support for WAH users.  This includes support for VPN accounts and remote software.
·
This job may include any aspect of field support, and is not limited to system hardware and software, PC’s, and IP networking.
·
Provides 24x7 support for desktop/laptop/iGel equipment that may affect TAT in the production environment.
·
Assign (team leaders) and accept (engineers) daily tickets & tasks and provide journal updates.
·
Assign Category and Subcategory codes to all closed tickets.

Desired skills:

·
Security and Compliance
·
Citrix Administration
·
RSA Netwitness SIEM Administration
·
Symantec Backup Exec Administration
·
Network Administration
·
AD Administration
·
Exchange Administration
·
Atlassian administration JIRA, Confluence, Fisheye
·
McAfee EPO Administration
·
Laptop setup/configuration/distribution
·
End User Support for windows, homegrown and thirdparty(Remote and Local)
·
Cisco Administration (Ironports, Firewalls, Switches, Routers)
·
VMware Administration
·
NetApp Administration
 •All other duties as assigned


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

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The Conduent difference

We’re the world’s largest business process services company — and we’re modernizing the constituent experience.

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Industries

We improve moments in millions of lives in a variety of industry sectors.

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Innovations

We celebrate new ideas and turn them into unique customer value.

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