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Testing Monitor - Seattle, Washington

Overview

As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile

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Rewards

  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance

    Maintaining a work/life balance is the key to success.

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Compensation

    Competitive salaries.

  • Family Support

    Additional resources to support employees with families.

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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Responsibilities

Description

Electronic Test Monitor (E-Test Monitor)
Summary
The Testing Monitor will greet, assist and provide customer service to technicians who must pass continual assessments to maintain their Licensure's and Certifications. They will assist with the the assessment set-up as well as any computer trouble shooting necessary.  This is NOT an Engineering or QA role.  The perfect candidate would be someone with a few years of Customer Service experience, technical aptitude with PC's (Microsoft Excel) and is able to work varying shifts and locations.
Responsibilities:
- Greet and monitor test takers.
- Serve test proctor and as the first point of contact for Learners in electronic testing process.
- Exercise adaptability and responsiveness to client requirements.
- Maintain assigned testing rooms and equipment in a neat and orderly manner.
- Monitor computer-based electronic testing area by on Learners, enforcing compliance    guidelines in testing environment, replenishing room supplies, conducting pre-requisites and pre-work computer checks as well as post-session room cleanup.
- Provide status updates to the Delivery Services Manager weekly, or more frequently, if necessary.
- Escalate issues to management in a timely manner as may be needed.
- Verify all Learners area eligible for each test they take.
Skills and Knowledge Requirements
Minimum of one year of experience in customer service
Technical aptitude with PC, able to help login and navigate through a variety of software applications, including Microsoft Excel
Strong interpersonal, communication, and organizational skills
Ability to work independently or as a team
Strong customer service skills
**Qualified candidates must be open to a flexible work schedule (support clients 24/7) and willing/able to support all Puget Sound locations: Everett, Seattle, Renton, Auburn and Fredrickson.
**Qualified candidates must be capable of walking approximately 3/4 mile to get to/from work stations located in large factory environment.
colin.brophy@conduent.com


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  • Organization Learning & Development, Seattle, Washington, United StatesRemove