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Implementation Senior Business Analyst - Irvine, California


As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile

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  • Healthcare

    Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance

    Maintaining a work/life balance is the key to success.

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Compensation

    Competitive salaries.

  • Family Support

    Additional resources to support employees with families.

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at


The Senior Business Analyst provides strategic business analysis services to business partners. The focus of this position is to work closely with the Clients to gain in-depth understanding of the customer’s business strategy, processes, services, roadmap and the context in which the business operates. This role will be key to understanding the documenting capabilities needed to address business challenges and scope out the cost of the Implementation of the HSP Systems for the Client.



Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution and Assessment of Implementation and their associated costs


Support and align efforts to meet customer and business needs


Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results


Stay current with customer needs and strategies; utilizing formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists, updates) to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences


Lead or participate in multiple projects by completing and updating project scope documentation; managing project scope; adjusting project scope when necessary;


Partnering with internal and external customers to ensure HSP Systems will meet the long-term business strategies


Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; Provide project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)


Identify improvement opportunities (proactive and reactive)


Elicit and clearly document business and systems requirements utilizing the Project Scope Questionnaire


Assess business process and system gaps as it relates to the Client’s Business Model


Demonstrated fluency in business processes and process differentiation


Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes


Understand and negotiate needs and expectations of multiple stakeholders


Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement and implementations


  • Demonstrated experience determining the impact on existing business systems when system modifications and/or enhancements occur, creating new processes and/or modifying existing processes in support of new system implementations.
  • Prior experience working with HSP System
  • Demonstrated significant experience in independently determining priorities
  • Demonstrated advanced skills in analyzing complex information and situations independently identify problems and relevant factors, formulate logical conclusions, and recommend and implement alternative solutions.
  • Outstanding verbal and written communication skills to effectively interact with senior level management
  • Exceptional internal and external relationship and teambuilding skills.
  • Must have experience working on large scale projects and ability to Multi-task across all multiple project assessments
  • Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills
  • Strong Communication written & verbal, Technical, Problem Solving, Team Work, Client Management, Business Operations
If the timing is right, please APPLY
Carlo N. Colaizzi MBA, PHR
Talent Acquisition

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.


The Conduent difference

We’re the world’s largest business process services company — and we’re modernizing the constituent experience.

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We improve moments in millions of lives in a variety of industry sectors.

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We celebrate new ideas and turn them into unique customer value.

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  • Software Engineering, Irvine, California, United StatesRemove