Benefits, Associate IV - Tempe, Arizona
As a team member in our Customer Care business, you’ll focus on building trust with our clients. Depending on your role, you could be helping customers directly through voice and chat, training tomorrow’s leaders, or leading the way to ensure our centers run more smoothly. At Conduent, we give our employees the opportunity to further develop their interpersonal communication skills and push boundaries of collaborative thinking.
- Full Time
- Entry Level Customer Service
- Benefits Included
What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.
- Communicator 9
- Problem-Solver 9
- Personable 8
- Compassionate 7
- Multi-Tasker 6
- Creative 5
- Team Player
Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.
Department learning opportunities and company-wide digital knowledge share.
Conduent offers programs to help advance the careers of our employees.
Full Time Permanent Benefits Associate IV
Do you enjoy helping others? We want to hear from you!
Currently, we are seeking excellent
Benefits Associate IV
to join our team at 2900 S. Diablo Way, Bldg C, Suite 161, Tempe, AZ 85282.This position is a call center position assisting people with inquiries regarding their Health and Welfare benefits. Ideal candidate is someone who is dependable, analytical, adheres to company/call center policies, researches information before going to the Technical Analyst for assistance, ability to communicate professionally with each client interaction & diffuse irate callers, timely manage his/her workbox, and adheres to assigned schedule and established departmental metrics (ACW, Unscheduled Aux time, etc.); can sit for periods of time. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
This is a Full Time Position
Shifts will be scheduled during our normal business operating hours anytime between 6:00 AM – 5:00 PM Monday – Friday (with some weekends). Applicants must have open availability to work any hours scheduled during operating hours!
Using a computerized system, responds to customer inquiries in a call center environment.
Strong computer skills to include Windows, Microsoft Office, and Internet Explorer. Project and Power Point Preferred!
Prior Defined Benefits, Health & Welfare and/or other benefits administration experience required.
Responds to telephone inquiries and complaints using standard scripts and procedures.
information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Informs customers about services available and assesses customer needs.
All other duties as assigned.
The Conduent difference
We’re the world’s largest business process services company — and we’re modernizing the constituent experience.Learn More
We improve moments in millions of lives in a variety of industry sectors.Learn More
We celebrate new ideas and turn them into unique customer value.Learn More
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