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Tier 1 Tech Support Customer Service / Call Center - Remote! -

Overview

As a member of the Customer Care team, you’ll focus on problem-solving alongside a team of specialists. As you answer incoming calls, you’ll assist customers with a variety of product issues while also building trust with the client. At Conduent, we give our employees the opportunity to further develop their interpersonal communication skills and push boundaries of collaborative thinking.

  • Full Time
  • Entry Level Customer Service
  • Benefits Included

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Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Communicator 9
  • Problem-Solver 9
  • Personable 8
  • Compassionate 7
  • Multi-Tasker 6
  • Creative 5
Traits are on a scale of 1 to 10

Addtional Traits

  • Trustworthy
  • Collaborative
  • Consistent
  • Efficient
  • Independent
  • Organized
  • Team Player

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Rewards

  • Healthcare

    Comprehensive coverage with flexible options, including FSA and HSA.

  • Varying Schedules

  • Collaboration

    Department learning opportunities and company-wide digital knowledge share.

  • Company Discounts

  • Professional Development

    Conduent offers programs to help advance the careers of our employees.

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Responsibilities

Requisition ID: 17027191
Primary Location:United States
Vitrual/Work from Home:Yes
Category:Customer Care
Description

Do you enjoy helping others? Are you looking for a company with great benefits and monetary incentives? If so, then we here at Conduent want to hear from you! We have immediate openings for
Tier 1 Tech Support Work from Home Customer Service / Call Center Representatives.




We are currently hiring for this Work at Home opportunity in the following states:



Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Idaho,
Illinois,
Indiana, Iowa, Kansas Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming.



Conduent Offers:



  • Competitive compensation $11-11.50/hr


  • Full Time Employment


  • Medical, Dental, Vision, & 401k plans


  • Paid Time Off


  • Fun team oriented remote environment


  • Company discounts - Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more




  • As a Tier 1 Tech Support Work from Home Customer Service/Call Center Representative you will be supporting our customers as a first point of contact and will be providing solution to their technical issues. We will rely on you to actively listen to our customers and use your technical experience, passion and creativity to meet their needs



    Read the requirements below and apply today for immediate consideration!



  • Technical aptitude and enjoy troubleshooting technology


  • Minimum 6 months experience interacting with customers in some capacity (via phone, chat, in person, etc.)


  • Discipline to work remotely and follow a set schedule


  • Ability to work an 8-10hr shift between the hours of 7:00 a.m. and 11:00 p.m. CST including weekends and holidays while having the ability to adjust to a change in schedule based on business needs.


  • Ability to manage multiple computer applications at one time


  • Understand the concepts of navigation, search engines, downloading music, and other web based applications


  • Smartphone, tablet, operating systems, PC or Mac experience


  • Ability to attend approximately five to six weeks of required online/virtual training on a fixed schedule that may include nights or weekends


  • Successful completion of initial training with 100% attendance and a minimum 80% passing score on final training exam.


  • Ability to meet minimum typing speed of 25 WPM while talking to customers


  • Successful completion of pre-employment assessments and a criminal background check


  • A quiet distraction free workspace that will allow you to meet our requirement of working independently without other parties being in the same workspace during your scheduled shift.


  • High Speed Internet Service (10 megabits download and 1.5 megabit upload) from a reliable provider


  • Must pass state, federal and criminal background check


  • Must have High School diploma or general education degree (GED).


  • Must be at least 18 years of age or older




  • If this describes you, then apply today for immediate consideration!



    Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.


    Travel:No
    Job Type:Experienced
    Organization:Commercial Sector
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