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$11 - $11.50/hr + Benefits - Tech Support - Remote!

Job ID 17020527 Date posted 09/27/2017 Location United States

Do you enjoy helping others? Are you looking for a company with great benefits and monetary incentives? We want to hear from you!

Description
Conduent is looking for candidates who are problem-solvers and amazing with customers!



We are currently hiring for this Work at Home opportunity in the following states:
Alabama
, Arizona
, Arkansas
, Colorado
, Connecticut
, Delaware
, Idaho
,
Illinois
,
Indiana
, Iowa
, Kansas
Kentucky
, Louisiana
, Maine
, Maryland
, Michigan
, Minnesota
, Mississippi
, Missouri
, Montana
, Nebraska
, Nevada
, New Hampshire
, New Jersey
, New Mexico
, North Carolina
, North Dakota
, Ohio
, Oklahoma
, Pennsylvania
, Rhode Island
, South Carolina
, South Dakota
, Tennessee
, Texas
, Utah
, Vermont
, Virginia
,West Virginia
Wisconsin
, Wyoming
.


Do you have the ability to figure out how technology works and can youmultitask across systems and applications? Do you have a passion to analyze and resolve a variety of technical issues, are you interested in supporting the world’s largest manufacturer of smart phones, tablet, MP3 players and other devices? Do you want to work in a fun, creative and casual environment where you can be yourself with a professional edge? If you said yes and want to be the friendly voice to our customers this is the job for you!





Job Summary



As a Work from Home Advisor you will be supporting our customers as a first point of contact and will be providing solution to their technical issues. We will rely on you to actively listen to our customers and use your technical experience, passion and creativity to meet their needs.



In this role you will not only be there to help customers with their technical issues, but also provide them with incredible customer service. Because you will be working independently from home, you will need to demonstrate the ability and disciplines to work remotely with management and co workers.



You will need to have the ability ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and other duties as assigned.





Essential Job Requirements






Must be 18 years of age or older






Must have a high school diploma or GED

  • Technical aptitude and enjoy troubleshooting technology
  • Minimum 6 months experience interacting with customers in some capacity (via phone, chat, in person, etc.)
  • Customer focus
  • Discipline to work remotely and follow a set schedule
  • Flexibility to work between the hours of 7:00 a.m. and 11:00 p.m. CST including weekends, holidays and have the ability to flex up or down based on business needs

  • Ability to manage multiple applications at one time
  • Understand the concepts of navigation, search engines, downloading music, and other web based applications
  • Smartphone, tablet, operating systems, PC or Mac experience
  • Ability to attend approximately five to six weeks of required online/virtual training on a fixed schedule,
    with 100% attendance,
    that may include nights or weekends
  • Successful completion of initial training with 80% or better passing score on final training exam.
  • Ability to meet minimum typing speed of 25 WPM while talking to customers
  • Successful completion of pre-employment assessments, criminal background check
  • At Home Qualifications: a quiet distraction free workspace, ergonomic chair, and desk


I
f this describes you, then apply online today!


What Does Conduent Offer You?


  • Full time employment
  • Benefits
  • Opportunities for growth & development
  • Competitive wages and opportunities for bonus
  • Paid Time Off
  • Employee Discounts
  • And MORE!





We will rely on you to listen to our customers and remind them that behind our great products are amazing people!



Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:
click here to access or download the form.


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